About the role
We are seeking an experienced Senior HR Business Partner to join our People team in San Francisco, CA, supporting our Customer Advocacy and Solutions organization.
In this strategic role, you will partner directly with senior leadership during a pivotal phase of growth and evolution. As Customer Advocacy and Solutions transforms from a cost center into a core value-driver for the business, you will serve as a trusted advisor, executive coach, and key driver of organizational strategy.
What you’ll do
• Serve as a Strategic Business Partner: Collaborate with leadership teams to shape and implement organizational strategies that support business goals, team effectiveness, and long-term talent planning, while ensuring consistency with global P&P initiatives.
• Be a Trusted Advisor: Build strong relationships with leaders and offer strategic counsel grounded in business insight and people expertise; coach leaders to be effective in how they lead their business, their team and themselves
• Drive transformation: The Customer Advocacy Solutions team is going through a fundamental transformation from cost center to value driver. Collaborate with business leaders to identify change opportunities, operationalize plans to effect behavior change.
• Lead initiatives that impact Organizational Effectiveness: Continuously assess organizational design, team structures, governance, and external trends to identify opportunities for improved efficiency, then lead initiatives that support scalable and agile growth.
• HR Process Navigation & Advocacy: Navigate complex, matrixed environments by using strong collaboration and influencing skills; leverage Uber’s HR philosophy, tools, and systems to influence program adoption, drive behavioral change, and ensure people strategies are executed effectively.
• Culture Champion: Serve as a steward of Uber’s values by actively promoting the mindsets, behaviors, and actions that shape and sustain the company’s unique culture and global impact.
Basic Qualifications
• Minimum 12+ years relevant professional experience
• Bachelors Degree
• Strong knowledge of HR best practices, including talent management, change mgmt, and performance management.
• Proven experience in working in fast paced, matrixed environment
• Excellent communication, interpersonal, and relationship-building skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively and influence at all levels of the organization
Preferred Qualifications
• Deep business acumen to understand, anticipate, and solve business needs
• A track record of providing HR consultation to senior leadership in large scale, Customer support and solutions business.
• Understanding of and appreciation for how fast AI is transforming the customer support landscape.
• Excellent influencing skills at all levels in the organization and demonstrated success in a fast-paced, ever-changing environment
• Competence in making timely, principles-based decisions, using judgment to weigh multiple inputs and effectively managing tradeoffs, gaining alignment with stakeholders
• Solid understanding of global HR programs including compensation, performance management, organizational structure, and leadership development
• Strong analytical capabilities or prior experience working in analytical functions like compensation or people analytics
• Understanding of various employment laws and their impact on HR matters
• Demonstrated ability to partner within and outside of HR
• Unquestioned integrity with assertiveness, presence, and confidence
• High EQ, personal maturity, cultural awareness and compassion
• Strong written and verbal communication skills and presentation skills
For San Francisco, CA-based roles: The base salary range for this role is USD $195,000 per year - USD $217,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.