Job description

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution. • Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives • Conduct workshops and interviews to frame pain points and opportunities ; define problem statements and validate hypothesis • S ynthesize research and data to communicate insights and make recommendations that will shape mission/program strategy , service and workflow innovations , and a compelling future experience vision • Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements • Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment • Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations • Ensure all deliverables across a variety of projects are produced at the highest quality • Ability to obtain a U.S. government Public Trust S ecurity C learance • 4 + years of experience in human centered design, service design, and /or customer experience design • Current portfolio demonstrating ideology, methods, tools, skills, and craft • Thorough knowledge and d emonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints • Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing • Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart • Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome • Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers • A natural curiosity for solving problems coupled with strong analytical skills • A collaborative nature with excellent written communication and presentation skills • Experience working in a project-based environment • Degree or equivalent experience in HCD, and/or service design Bonus Points • Previous work experience in or with the federal government • Previous work experience as a consultant • DOD Tier 3 clearance Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Steampunk is a  Change Agent  in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our  Design Intelligence™ process , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.  If you want to learn more about our story, visit steampunk.com .   We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.   We can recommend jobs specifically for you! Click here to get started.

Requirements

Must-haves

Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
Conduct workshops and interviews to frame pain points and opportunities ; define problem statements and validate hypothesis
S ynthesize research and data to communicate insights and make recommendations that will shape mission/program strategy , service and workflow innovations , and a compelling future experience vision
Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
Ensure all deliverables across a variety of projects are produced at the highest quality
Ability to obtain a U.S. government Public Trust S ecurity C learance
4 + years of experience in human centered design, service design, and /or customer experience design
Current portfolio demonstrating ideology, methods, tools, skills, and craft
Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
A natural curiosity for solving problems coupled with strong analytical skills
A collaborative nature with excellent written communication and presentation skills
Experience working in a project-based environment

Nice-to-haves

Previous work experience in or with the federal government
Previous work experience as a consultant
DOD Tier 3 clearance
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
We can recommend jobs specifically for you!
Click here to get started.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilescrum

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Vision