Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.  Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. In the role of Software Support Engineer, you will play an integral part in Marcom’s internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications’ usage, replying to users’ questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures. 5+ years of relevant work experience. Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback). Basic coding knowledge of the Ruby on Rails framework. Proven knowledge of MySQL and Postgres databases. B.S in Computer Science, Computer Engineering or similar or equivalent related work experience. Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment. Strong desire to work in a fast-paced environment with multiple releases a week. Excellent analytical and problem-solving skills. Firm understanding of security best practices and vulnerabilities. Experience with monitoring tools (e.g., Splunk).

Requirements

Must-haves

5+ years of relevant work experience.
Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
Basic coding knowledge of the Ruby on Rails framework.
Proven knowledge of MySQL and Postgres databases.
B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.
Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment.
Strong desire to work in a fast-paced environment with multiple releases a week.
Excellent analytical and problem-solving skills.
Firm understanding of security best practices and vulnerabilities.
Experience with monitoring tools (e.g., Splunk).

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

postgres

Platform: apple
Effort: medium