Job description

What You Can Expect In this role, you ll shape the direction of cloud telephony features as part of the Zoom Phone product team, owning objectives and KPIs that directly influence how millions of people communicate at work. You ll work at the intersection of customer insight, data, and cross-functional execution, translating complex telephony requirements into reliable, user-centered product experiences. This is a role for someone curious about how enterprise communication evolves and energized by delivering scalable solutions in a fast-moving environment. This is a hybrid position that requires on-site presence 2 days per week at our San Jose, CA office. Remote arrangements are also available for this role. About the Team The Zoom Phone team leads the development and evolution of Zoom s cloud-based phone services, defining product strategies that deliver scalable, reliable, and user-friendly communication solutions for enterprise customers worldwide. We partner closely with engineering, design, sales, and support to ensure Zoom Phone integrates seamlessly within Zoom Workplace, continuously raising the bar for the telephony experience. Responsibilities Define and prioritize product features and enhancements for Zoom Phone, grounded in customer insight and strategic business value. Translate customer needs into well-defined user stories, business requirements, and functional specifications for core telephony systems and services. Own and maintain the product backlog, partnering with engineering and design to drive iterative, agile delivery. Partner with product managers, product marketing, and cross-functional stakeholders to define and evolve the core telephony platform roadmap. Analyze product KPIs and usage data to surface trends, validate requirements, and drive improvements that increase customer satisfaction. Evaluate competitive and adjacent products, track industry trends, and engage directly with customers and stakeholders to sharpen product direction. What We re Looking For Bachelor s degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent experience, with 5 years of product management experience focused on telephony solutions. Excellent communication skills, with a demonstrated ability to influence across teams, simplify complex ideas, and drive clear decisions in ambiguous environments. Proven success in telephony-centric businesses, including enterprise SaaS, communication, and collaboration products, with the ability to deliver innovative solutions in dynamic environments. Strong understanding of cloud and on-premise enterprise unified communications platforms, with a track record of translating technical complexity into compelling product experiences. Familiarity with telephony protocols including SIP signaling, RTP, WebRTC, and H.323, as well as hardware such as PBX systems and IP phones. Working knowledge of network quality factors, including QoS, latency, jitter, and packet loss, and their impact on call quality. Experience integrating telephony services via RESTful APIs and managing product delivery using Agile and scrum methodologies. Salary Range or On Target Earnings: $98,900.00 - $228,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 10/30/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Requirements

Must-haves

What You Can Expect
About the Team
Define and prioritize product features and enhancements for Zoom Phone, grounded in customer insight and strategic business value.
Translate customer needs into well-defined user stories, business requirements, and functional specifications for core telephony systems and services.
Own and maintain the product backlog, partnering with engineering and design to drive iterative, agile delivery.
Partner with product managers, product marketing, and cross-functional stakeholders to define and evolve the core telephony platform roadmap.
Analyze product KPIs and usage data to surface trends, validate requirements, and drive improvements that increase customer satisfaction.
Evaluate competitive and adjacent products, track industry trends, and engage directly with customers and stakeholders to sharpen product direction.
What We re Looking For
Bachelor s degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent experience, with 5 years of product management experience focused on telephony solutions.
Excellent communication skills, with a demonstrated ability to influence across teams, simplify complex ideas, and drive clear decisions in ambiguous environments.
Proven success in telephony-centric businesses, including enterprise SaaS, communication, and collaboration products, with the ability to deliver innovative solutions in dynamic environments.
Strong understanding of cloud and on-premise enterprise unified communications platforms, with a track record of translating technical complexity into compelling product experiences.
Familiarity with telephony protocols including SIP signaling, RTP, WebRTC, and H.323, as well as hardware such as PBX systems and IP phones.
Working knowledge of network quality factors, including QoS, latency, jitter, and packet loss, and their impact on call quality.
Experience integrating telephony services via RESTful APIs and managing product delivery using Agile and scrum methodologies.
$98,900.00 - $228,700.00
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Nice-to-haves

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilescrum

Platform: workday
Effort: long