Job description

Mandatory Skills: ⭐ Accessibility Testing ⭐ Voice / VoIP / SIP Testing Required Skills: API Testing Automation, REST API Test Automation, Selenium, Python, Performance Testing, SQL, Splunk, CI/CD, Git, ITSM, Quality Assurance, and strong Communication Skills. Job Responsibilities • Perform end-to-end Quality Assurance testing for Contact Center applications and platforms . • Perform Voice/VoIP/SIP testing , including validation of call flows, voice functionality, call routing, and contact-center integrations. • Perform Accessibility Testing to validate application compliance with applicable accessibility standards. • Design, develop, and maintain API and REST API automated test suites . • Develop and maintain UI automation scripts using Selenium and Python . • Perform functional, integration, regression, system, and end-to-end testing. • Conduct performance testing and identify application/API performance issues. • Perform backend and data validation using SQL . • Use Splunk for log analysis, troubleshooting, monitoring, and defect investigation. • Integrate automated tests with CI/CD pipelines and maintain automation code using Git . • Follow ITSM processes for incident, defect, problem, and change management. • Document test plans, test cases, test results, defects, and quality metrics. • Work closely with developers, business analysts, product owners, and other QA engineers to troubleshoot and resolve issues. • Communicate testing progress, defects, risks, and release readiness clearly to project stakeholders. Important screening note: Candidates should have hands-on experience with both Accessibility Testing and Voice/VoIP/SIP testing . These two skills are specifically highlighted in the requirement and should be clearly visible in the candidate's resume.

Requirements

Must-haves

Accessibility Testing
Voice / VoIP / SIP Testing
Required Skills: API Testing Automation, REST API Test Automation, Selenium, Python, Performance Testing, SQL, Splunk, CI/CD, Git, ITSM, Quality Assurance, and strong Communication Skills.
Perform end-to-end Quality Assurance testing for Contact Center applications and platforms .
Perform Voice/VoIP/SIP testing , including validation of call flows, voice functionality, call routing, and contact-center integrations.
Perform Accessibility Testing to validate application compliance with applicable accessibility standards.
Design, develop, and maintain API and REST API automated test suites .
Develop and maintain UI automation scripts using Selenium and Python .
Perform functional, integration, regression, system, and end-to-end testing.
Conduct performance testing and identify application/API performance issues.
Perform backend and data validation using SQL .
Use Splunk for log analysis, troubleshooting, monitoring, and defect investigation.
Integrate automated tests with CI/CD pipelines and maintain automation code using Git .
Follow ITSM processes for incident, defect, problem, and change management.
Document test plans, test cases, test results, defects, and quality metrics.
Work closely with developers, business analysts, product owners, and other QA engineers to troubleshoot and resolve issues.
Communicate testing progress, defects, risks, and release readiness clearly to project stakeholders.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

accessibilityapirestpythonsqlci/cd

Platform: careers-browser
Effort: medium