Implementation Specialist II, EMR Salt Lake City at Kipu Systems

Job description

Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities. Our innovative solutions support providers in treating addiction, eating disorders, and many other behavioral health conditions. Our EMR, CRM, and revenue cycle solutions help behavioral health facilities succeed in managing their patients' entire care journey, but it is through our people that we truly make a difference. Role Overview The Implementation Specialist II, EMR independently owns end-to-end implementations for enterprise and multi-site behavioral health organizations on the Kipu EMR platform. You will lead discovery across clinical, operational, IT, and executive stakeholders, translate complex multi-location requirements into scalable configuration decisions, train end users and administrators, and drive accountability for timelines and deliverables across large client project teams. This role operates with minimal oversight and contributes to team quality through mentorship and process improvement. Key Responsibilities Discovery & Solution Design • Lead discovery conversations with clinical, operational, and executive stakeholders to identify client goals, workflows across sites, pain points, and constraints. • Translate client requirements into clear, actionable configuration decisions aligned with best practices, balancing standardization across locations with site-specific needs. • Challenge misaligned or risky requests respectfully, explaining tradeoffs and downstream impacts. • Facilitate decision-making with client sponsors and steering committees, escalating unresolved decisions before they put timelines at risk. Configuration & Data Quality • Configure workflows, forms, and settings accurately on the first pass, designing scalable builds that support multiple programs, levels of care, and locations. • Troubleshoot configuration issues by identifying root causes rather than treating symptoms. • Validate data for completeness, accuracy, and consistency before import or configuration. Client Training & Adoption • Deliver structured, goal-oriented training that prepares clients to use the system independently, using scalable approaches such as role-based curricula and train-the-trainer models for large, distributed user bases. • Equip client administrators to train their own teams on core workflows and processes. • Drive client accountability for tasks, timelines, and data deliverables. Project Delivery & Risk Management • Own project documentation, ensuring records and project plans reflect reality. • Identify risks early and document them with clear descriptions, owners, and mitigation plans. • Coordinate with cross-functional partners such as product, engineering, integrations, revenue cycle, and account management when scope, risk, or complexity warrants it. • Manage phased and multi-site rollouts, sequencing go-lives across locations within a single integrated project plan. • Provide clear, concise status reporting to client executives and internal leadership. Go-Live Readiness & Adoption • Prepare clients for go-live by validating that all readiness criteria are genuinely met. • Plan and lead cutover activities for large or multi-site launches, including go-live coordination and hypercare support. • Support post-go-live adoption by driving engagement and tracking early usage milestones. • Contribute to process improvements and share learnings with peers and newer team members. Qualifications Required • 3+ years of experience implementing an EMR or other enterprise SaaS software, including at least 2 years leading implementations for enterprise or multi-site clients. • Demonstrated ability to lead discovery, configure systems, and train end users independently in complex, multi-stakeholder environments. • Strong communication skills with the ability to lead structured client meetings, drive decisions, and manage relationships with client executives and steering committees. • Track record of delivering large-scale or multi-site implementations, including phased rollouts with multiple workstreams and competing timelines. Preferred • Experience in behavioral health, mental health, or addiction treatment settings. • Experience implementing for health systems, multi-state provider groups, or private equity-backed organizations growing through acquisition. • Familiarity with project management and CRM tools such as Salesforce, Jira, or Smartsheet. • Experience mentoring or supporting newer team members. Benefits & Compensation • Flexible paid time off. • 11 Paid Holidays. • Health, Dental, Vision, Disability, and Life Insurance. • Parental Leave. • Pet Insurance. • 401(K) with Company Match. Kipu Promise In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals. We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, gender identity, or disability status.

Requirements

Must-haves

Discovery & Solution Design
Lead discovery conversations with clinical, operational, and executive stakeholders to identify client goals, workflows across sites, pain points, and constraints.
Translate client requirements into clear, actionable configuration decisions aligned with best practices, balancing standardization across locations with site-specific needs.
Challenge misaligned or risky requests respectfully, explaining tradeoffs and downstream impacts.
Facilitate decision-making with client sponsors and steering committees, escalating unresolved decisions before they put timelines at risk.
Configuration & Data Quality
Configure workflows, forms, and settings accurately on the first pass, designing scalable builds that support multiple programs, levels of care, and locations.
Troubleshoot configuration issues by identifying root causes rather than treating symptoms.
Validate data for completeness, accuracy, and consistency before import or configuration.
Client Training & Adoption
Deliver structured, goal-oriented training that prepares clients to use the system independently, using scalable approaches such as role-based curricula and train-the-trainer models for large, distributed user bases.
Equip client administrators to train their own teams on core workflows and processes.
Drive client accountability for tasks, timelines, and data deliverables.
Project Delivery & Risk Management
Own project documentation, ensuring records and project plans reflect reality.
Identify risks early and document them with clear descriptions, owners, and mitigation plans.

Nice-to-haves

Experience in behavioral health, mental health, or addiction treatment settings.
Experience implementing for health systems, multi-state provider groups, or private equity-backed organizations growing through acquisition.
Familiarity with project management and CRM tools such as Salesforce, Jira, or Smartsheet.
Experience mentoring or supporting newer team members.
Benefits & Compensation
11 Paid Holidays.
Pet Insurance.
Kipu Promise

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

gojira

Platform: adp-workforce-now
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave