Job description

***Sponsorship not available RESPONSIBILITIES • Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations • Research and resolve business customer inquiries via Online Secure Messaging, email and telephone • Assist with customer inquiries relating to Treasury Management products and services and facilitate a resolution for customer problems quickly and efficiently • Maintain an in-depth knowledge of all Treasury Management products and services; recognize customer needs for additional services and refer them to the appropriate Treasury Management group • Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved • Communicate process improvement, efficiency and customer service improvements ongoing to supervisor • Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service within our Serving More standards • Other duties as assigned EDUCATION - EXPERIENCE • Highschool Diploma or equivalent • 2+ years of customer service experience or call center preferred SCHEDULE Remote work schedule is Monday through Friday 9:00am to 6:00pm PHYSICAL REQUIREMENTS This position must be able to remain in a stationary position a minimum of 80% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

Requirements

Must-haves

Sponsorship not available
Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
Assist with customer inquiries relating to Treasury Management products and services and facilitate a resolution for customer problems quickly and efficiently
Maintain an in-depth knowledge of all Treasury Management products and services; recognize customer needs for additional services and refer them to the appropriate Treasury Management group
Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
Highschool Diploma or equivalent
Remote work schedule is Monday through Friday 9:00am to 6:00pm

Nice-to-haves

2+ years of customer service experience or call center preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ukg
Effort: medium