Job description

Application Deadline: 11/06/2026 Address: 320 S Canal Street Job Family Group: Customer Solutions The Grade 8 Senior Product Manager supports the development and delivery of product strategy, performance, customer experience, risk management, and continuous improvement for assigned U.S. Consumer Deposits products and capabilities. As part of the Product Delivery Quality team, the role also supports cross-product quality and risk activities, including complaint management, customer remediation, and resolution of operational or technical issues. This position will have a particular focus on holds and funds availability, serving as a knowledgeable resource who analyzes performance and customer outcomes, recommends policy and process improvements, and partners with cross-functional stakeholders to enhance automated decision rules. The role applies product-management discipline, sound independent judgment, and data-driven insights to deliver business priorities while meeting customer, operational, risk, and regulatory expectations. Key Accountabilities • Develop and support strategies, plans, and roadmaps for Holds & Funds Availability, aligned with business/risk objectives and customer experience goals • Monitor product performance, customer behavior, financial results, operational outcomes, risk indicators, complaint trends, and market developments to identify issues and recommend actions. • Lead or support initiatives from concept through implementation, including business cases, requirements, prioritization, testing, readiness, communications, change management, and post-implementation review. • Provide strategic direction and business leadership for technical initiatives affecting deposit products, processes, controls, and customer outcomes. • Partner across Consumer Deposits, Fraud, Risk, Compliance, Legal, Deposit Operations, Digital, ATM, financial centers, Technology, Customer Care, and other stakeholders to deliver product, risk, and process improvements. • Serve as a key subject-matter resource for holds and funds availability, including related policies, processes, controls, customer impacts, and regulatory requirements. • Analyze hold activity, release timing, overrides, losses, complaints, exceptions, and channel outcomes to identify patterns, root causes, and opportunities for improvement. • Recommend enhancements to holds and funds availability policies and processes, balancing customer access, fraud and credit risk, operational feasibility, and regulatory requirements. • Develop business requirements and partner with Technology and other stakeholders to improve and maintain the automated holds rules engine and related decision logic. • Support complaint management by analyzing customer feedback, identifying systemic themes, coordinating responses to complex or escalated matters, and translating findings into corrective actions. • Lead or support customer monetary remediations, including issue assessment, impact analysis, remediation planning, stakeholder coordination, customer communications, execution oversight, and closure documentation. • Support risk identification, issue management, and remediation activities for assigned deposit products and capabilities, including root-cause analysis and sustainable corrective actions. • Support governance, issue resolution, reporting, and stakeholder forums for assigned products and capabilities, including holds and funds availability. • Translate complex product, policy, regulatory, technical, and analytical information into clear recommendations, communications, procedures, and training materials. • Take measured risks while protecting the bank by applying BMO’s Risk Management Framework, Risk Culture, approved Risk Appetite, policies, standards, procedures, laws, and regulations. Required Qualifications • Typically 5 to 7 years of relevant product management, banking, financial-services, deposit operations, risk, compliance, technology, or related experience. • Post-secondary education in business, finance, analytics, technology, or a related field, or an equivalent combination of education and experience. • Strong knowledge of product management practices, including strategy, performance management, requirements, implementation, and ongoing optimization. • Strong working knowledge of checking and savings products, the broader retail deposit portfolio, related operational processes, and customer and risk considerations. • Experience using data to identify trends, evaluate trade-offs, isolate root causes, and recommend product, policy, process, control, or remediation improvements. • Experience developing business requirements and partnering with cross-functional teams to implement operational and technical changes. • Demonstrated ability to make sound decisions independently and provide strategic direction on complex technical or operational initiatives. • Demonstrated leadership and ability to influence and build alignment across business, operations, technology, risk, compliance, and customer-facing teams. • Strong verbal and written communication, analytical, problem-solving, project management, and change management skills. • Proficiency with Microsoft Excel and PowerPoint, with the ability to translate detailed analysis into clear recommendations. Preferred Qualifications • Deposit operations experience with Host, TPSS, or comparable core deposit-processing platforms. • Knowledge of check processing, holds and funds availability, and Regulation CC. • Experience with complaint management, customer monetary remediation, regulatory or agency complaints, or issue management. • Experience with automated decision engines, fraud strategy, operational risk, or regulatory issue management. • Experience working in an agile delivery environment. • Experience designing dashboards, key performance indicators, key risk indicators, testing strategies, or post-implementation monitoring. Salary : $100,000.00 - $220,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: jobs.bmo.com About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at jobs.bmo.com BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Requirements

Must-haves

320 S Canal Street
Customer Solutions
Key Accountabilities
Develop and support strategies, plans, and roadmaps for Holds & Funds Availability, aligned with business/risk objectives and customer experience goals
Monitor product performance, customer behavior, financial results, operational outcomes, risk indicators, complaint trends, and market developments to identify issues and recommend actions.
Lead or support initiatives from concept through implementation, including business cases, requirements, prioritization, testing, readiness, communications, change management, and post-implementation review.
Provide strategic direction and business leadership for technical initiatives affecting deposit products, processes, controls, and customer outcomes.
Partner across Consumer Deposits, Fraud, Risk, Compliance, Legal, Deposit Operations, Digital, ATM, financial centers, Technology, Customer Care, and other stakeholders to deliver product, risk, and process improvements.
Serve as a key subject-matter resource for holds and funds availability, including related policies, processes, controls, customer impacts, and regulatory requirements.
Analyze hold activity, release timing, overrides, losses, complaints, exceptions, and channel outcomes to identify patterns, root causes, and opportunities for improvement.
Recommend enhancements to holds and funds availability policies and processes, balancing customer access, fraud and credit risk, operational feasibility, and regulatory requirements.
Develop business requirements and partner with Technology and other stakeholders to improve and maintain the automated holds rules engine and related decision logic.
Support complaint management by analyzing customer feedback, identifying systemic themes, coordinating responses to complex or escalated matters, and translating findings into corrective actions.
Lead or support customer monetary remediations, including issue assessment, impact analysis, remediation planning, stakeholder coordination, customer communications, execution oversight, and closure documentation.
Support risk identification, issue management, and remediation activities for assigned deposit products and capabilities, including root-cause analysis and sustainable corrective actions.
Support governance, issue resolution, reporting, and stakeholder forums for assigned products and capabilities, including holds and funds availability.
Translate complex product, policy, regulatory, technical, and analytical information into clear recommendations, communications, procedures, and training materials.
Take measured risks while protecting the bank by applying BMO’s Risk Management Framework, Risk Culture, approved Risk Appetite, policies, standards, procedures, laws, and regulations.

Nice-to-haves

Deposit operations experience with Host, TPSS, or comparable core deposit-processing platforms.
Knowledge of check processing, holds and funds availability, and Regulation CC.
Experience with complaint management, customer monetary remediation, regulatory or agency complaints, or issue management.
Experience with automated decision engines, fraud strategy, operational risk, or regulatory issue management.
Experience working in an agile delivery environment.
Experience designing dashboards, key performance indicators, key risk indicators, testing strategies, or post-implementation monitoring.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance