Job description

Title: Network & Hosting Infrastructure Specialist Duration: 6 months Contract Location: Westerville, OH – Onsite Position Duties: • Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.) • Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage • Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms • Collaborate with network and hosting teams to maintain accurate credential stores and access policies • Support service graph connector configurations to ensure proper data flow from infrastructure sources • Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements • Document credential management processes, known infrastructure issues, and resolution procedures • Provide subject matter expertise on network topology, device configurations, and server environments • Support the broader ServiceNow Modernization program objectives as needed Skills: • CompTIA Network+ or equivalent certification • Scripting Skills in PowerShell or Python • Experience with infrastructure discovery or asset scanning tools • Familiarity with CMDB concepts and configuration item (CI) classification • Background in enterprise-scale environments with diverse and heterogeneous device types • Experience working within ITIL-aligned processes • Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool — not required, but beneficial Information Technology • Strong expertise in network infrastructure — routers, switches, firewalls, load balancers, and related device management • Strong expertise in server/hosting environments, including: • Windows Server and Linux/Unix administration • Virtualization platforms (VMware, Hyper-V) • Hands-on experience with credential management across diverse network and server device types • Deep understanding of network protocols: • SNMP v1/v2c/v3, SSH, Telnet • WMI, WinRM, NetBIOS • Experience troubleshooting connectivity and authentication issues in enterprise environments • Familiarity with IP address management, network segmentation, and firewall rules that impact device accessibility • Ability to work independently, triage infrastructure issues, and escalate appropriately

Requirements

Must-haves

Title: Network & Hosting Infrastructure Specialist
Duration: 6 months Contract
Location: Westerville, OH – Onsite Position
Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.)
Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage
Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms
Collaborate with network and hosting teams to maintain accurate credential stores and access policies
Support service graph connector configurations to ensure proper data flow from infrastructure sources
Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements
Document credential management processes, known infrastructure issues, and resolution procedures
Provide subject matter expertise on network topology, device configurations, and server environments
Support the broader ServiceNow Modernization program objectives as needed
CompTIA Network+ or equivalent certification
Scripting Skills in PowerShell or Python
Experience with infrastructure discovery or asset scanning tools
Familiarity with CMDB concepts and configuration item (CI) classification
Background in enterprise-scale environments with diverse and heterogeneous device types
Experience working within ITIL-aligned processes
Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool — not required, but beneficial
Information Technology
Strong expertise in network infrastructure — routers, switches, firewalls, load balancers, and related device management
Strong expertise in server/hosting environments, including:
Windows Server and Linux/Unix administration
Virtualization platforms (VMware, Hyper-V)

Nice-to-haves

None flagged.

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