Job description

Indents: PSL312069-17 Role: ServiceNow AI Platform Engineer Location: Remote Max Rate: $ 65-67/hr Experience: 6-10 Years Role Summary : Design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, AI Agents, workflow automation, and enterprise integrations. Enable intelligent automation and business productivity through AI-driven solutions. The requirements align with ServiceNow GenAI and enterprise AI integration capabilities referenced in ServiceNow Solution Architect (ITSM, Catalog & GenAI).docx. Key Responsibilities • Configure and implement ServiceNow AI and Now Assist capabilities. • Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation. • Build AI-assisted workflows and automation solutions. • Integrate external LLMs and AI services with ServiceNow. • Develop prompt engineering and RAG-based solutions. • Configure AI governance, monitoring, and security controls. • Support AI adoption and business value realization. • Collaborate with architects and process owners to identify AI opportunities. Required Skills • Experience with ServiceNow AI, Now Assist, and Conversational AI. • Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents. • Experience with REST APIs, Integration Hub, and enterprise integrations. • Understanding of workflow automation and ServiceNow platform architecture. • Python and AI framework knowledge preferred. Preferred Certifications : CSA, CAD, ServiceNow AI Certifications, Azure AI or AWS AI Certifications

Requirements

Must-haves

Indents: PSL312069-17
Role: ServiceNow AI Platform Engineer
Location: Remote
Max Rate: $ 65-67/hr
Experience: 6-10 Years
Configure and implement ServiceNow AI and Now Assist capabilities.
Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
Build AI-assisted workflows and automation solutions.
Integrate external LLMs and AI services with ServiceNow.
Develop prompt engineering and RAG-based solutions.
Configure AI governance, monitoring, and security controls.
Support AI adoption and business value realization.
Collaborate with architects and process owners to identify AI opportunities.
Experience with ServiceNow AI, Now Assist, and Conversational AI.
Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
Experience with REST APIs, Integration Hub, and enterprise integrations.
Understanding of workflow automation and ServiceNow platform architecture.

Nice-to-haves

Python and AI framework knowledge preferred.
Preferred Certifications : CSA, CAD, ServiceNow AI Certifications, Azure AI or AWS AI Certifications

Application prep

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