Job description

Overall Purpose: This position will provide support fo Customers. Roles & Responsibilities: 1) Customer call receipt � first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external Vendors. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits. ONLY STUDENTS All your information will be kept confidential according to EEO guidelines.

Requirements

Requirements not extracted — see the original description below.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium