Job description

ABOUT OUTTAKE Outtake exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built something different: an agentic AI platform that proactively detects, monitors, and takes down impersonators, automating protection in hours, not weeks. Built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is designed for clarity, autonomy, and velocity. Our goal is ambitious: become the trust layer of the modern internet. And we intend to do it with a lean, dense, exceptionally talented team. Outtake is backed by top-tier investors and operators who believe in our mission and our model. With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers. THE ROLE This is a Technical Account Manager role. You will own enterprise and mid-market accounts from deal closure through adoption and expansion, serving as the technical partner customers trust and the person watching for where each account can grow larger. This is a hands-on and technical role with a strong commercial edge — you'll be building trust with customers, getting into the product yourself, and owning the number on your accounts. You will sit where customer needs, product, and execution meet: configuring the platform, standing up agents, and turning what you learn in the field into a better product and a bigger book. The role begins as an individual contributor position; a strong revenue track record and technical fluency will both matter as your book grows. This is a role that builds the playbook rather than inherits it. Outtake is early enough that a lot doesn't exist yet, and you will be expected to build the practices that define how customers succeed on the platform. WHAT YOU’LL DO - Own expansion on your book — spotting where accounts can grow and going after it, whether new use cases, new teams, or more of the platform - Own retention and renewals — catching risk early and acting before it becomes a renewal problem - Own deployment and configuration — standing up customer environments, prompt engineering, and tuning the agents across the product surface - Serve as the technical point of contact for your accounts, guiding customers through the platform and helping them achieve real outcomes as it evolves - Feed field insights back to product and engineering — the patterns, the gaps, what to build next - As the book grows, we expect this role to take on broader ownership over account strategy and the playbooks that support it WHAT WE’RE LOOKING FOR - A genuine love of working with customers — the day-to-day of hearing their problems and earning their trust - Technical chops, with the ability to deploy, configure, and troubleshoot independently, and comfort getting hands-on with agents - A desire to build the playbooks rather than inherit them, and the drive to create structure where it doesn't yet exist - Nice to have: experience at a fast-paced startup or other high-growth environment LIFE AT OUTTAKE - Office: For those in NY, we are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter. - Health: 100% company-paid medical, dental, and vision for employees. - Time Away: Flexible PTO. We trust adults to manage energy, not clock time. - Culture & Team: Annual company retreats and regular in-person events. Outtake is an equal opportunity employer. We are committed to building a diverse, inclusive team.

Requirements

Must-haves

This is a role that builds the playbook rather than inherits it. Outtake is early enough that a lot doesn't exist yet, and you will be expected to build the practices that define how customers succeed on the platform.
Own expansion on your book — spotting where accounts can grow and going after it, whether new use cases, new teams, or more of the platform
Own retention and renewals — catching risk early and acting before it becomes a renewal problem
Own deployment and configuration — standing up customer environments, prompt engineering, and tuning the agents across the product surface
Serve as the technical point of contact for your accounts, guiding customers through the platform and helping them achieve real outcomes as it evolves
Feed field insights back to product and engineering — the patterns, the gaps, what to build next
As the book grows, we expect this role to take on broader ownership over account strategy and the playbooks that support it
A genuine love of working with customers — the day-to-day of hearing their problems and earning their trust
Technical chops, with the ability to deploy, configure, and troubleshoot independently, and comfort getting hands-on with agents
A desire to build the playbooks rather than inherit them, and the drive to create structure where it doesn't yet exist

Nice-to-haves

Nice to have: experience at a fast-paced startup or other high-growth environment

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Pto