Job description

Position: Technology Business Systems Consultant Location: Charlotte, NC |Chandler, AZ (Hybrid) Duration: 12+ Months NOTE: THIS IS ON W2 ONLY Job Overview: In this contingent Technology Business Systems Consultant role, you will operate in a dynamic, innovation-focused technology environment, supporting an Innovation Lab and broader Technology Business Systems Consulting initiatives. You will consult on and participate in moderately complex initiatives, coordinate intake and evaluation of new technology requests, and serve as a key liaison between business stakeholders, innovation teams, and engineering resources. This position blends business systems analysis, innovation coordination, and operational support, requiring strong communication, organization, and the ability to translate business needs into clear, actionable requirements. Responsibilities: • Consult on and participate in moderately complex Technology Business Systems Consulting initiatives and deliverables. • Contribute to large-scale planning related to Technology Business Systems Consulting deliverables and innovation activities. • Review and analyze moderately complex Technology Business Systems Consulting challenges requiring in-depth evaluation of variable factors. • Contribute to the resolution of moderately complex issues while adhering to function policies, procedures, and compliance requirements. • Collaborate closely with client personnel and internal teams within Technology Business Systems Consulting. • Serve as a primary point of contact for teams bringing technology requests into the Innovation Lab, managing requests from intake through close-out. • Conduct lab consultations and facilitate discovery sessions to understand business and technical needs. • Gather, document, and clarify business and technical requirements for technology evaluation and onboarding. • Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery activities. • Coordinate approval activities and track requests through all stages of the Innovation Lab lifecycle. • Monitor provisioning activities, support ticket resolution, and manage customer communications throughout engagements. • Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools. • Ensure compliance with Innovation Lab policies, processes, and operational standards. • Participate in application enhancements, testing, release activities, and process improvement initiatives related to lab operations and tools. • Assist with operational reporting, including metrics collection, monthly reporting, and status updates for stakeholders. • Support stakeholder engagement, communications, and promotional efforts for Innovation Lab services and capabilities. • Balance requirements gathering, coordination, communication, reporting, and operational responsibilities across multiple concurrent efforts. • Ask targeted questions to understand business value, clarify why a technology should be evaluated, and define what the team is trying to accomplish. • Translate technology requests into clear use cases, requirements, and potential value statements for both technical and non-technical audiences. • Collaborate effectively with technical and non-technical stakeholders, ensuring expectations are managed and next steps are clearly communicated. • Support Agile/Scrum-related activities such as sprint planning, backlog management, testing coordination, and release coordination where applicable. Qualifications: • Business Systems Data or Business Systems Analysis experience, or equivalent demonstrated through work or consulting experience, training, military experience, or education. • Experience working in a technology-focused environment, with the ability to understand and discuss technology at a high level. • Background as a technology-focused Business Analyst, coordinator, Scrum professional, or Project Manager, with the ability to operate in a broader, less traditional environment. • Proven experience facilitating meetings, discovery sessions, and requirements-gathering activities with diverse stakeholders. • Strong project coordination and stakeholder management skills, including managing expectations and maintaining clear communication. • Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical teams. • Strong organizational skills, follow-through, and attention to detail, with the ability to manage several responsibilities and priorities simultaneously in a fast-paced environment. • Ability to clearly explain business problems, technology use cases, and requirements, including what is known, what is not known, and what additional information is needed. • Experience with documentation, reporting, and process improvement, including maintaining accurate records and knowledge content. • Working knowledge of Confluence and Jira, including using these tools for documentation, tracking, and collaboration. • Familiarity with Agile/Scrum delivery practices, including sprint planning, backlog management, testing, and release coordination. • Ability to understand and evaluate technology requests in the context of business value, innovation goals, and lab capabilities. • Experience with innovation programs, technology labs, onboarding processes, or technology evaluation environments preferred. • Demonstrated ability to ensure adherence to policies, procedures, and compliance requirements in a regulated or structured environment. • Comfort working in a hybrid, collaborative setting with multiple stakeholders and evolving priorities. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: • Pay any fee to be considered for, submitted to, or selected for any opportunity. • Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. • Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $50- $55/hr on W2 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations. #LI-SS4

Requirements

Must-haves

Position: Technology Business Systems Consultant
Location: Charlotte, NC |Chandler, AZ (Hybrid)
Duration: 12+ Months
Consult on and participate in moderately complex Technology Business Systems Consulting initiatives and deliverables.
Contribute to large-scale planning related to Technology Business Systems Consulting deliverables and innovation activities.
Review and analyze moderately complex Technology Business Systems Consulting challenges requiring in-depth evaluation of variable factors.
Contribute to the resolution of moderately complex issues while adhering to function policies, procedures, and compliance requirements.
Collaborate closely with client personnel and internal teams within Technology Business Systems Consulting.
Serve as a primary point of contact for teams bringing technology requests into the Innovation Lab, managing requests from intake through close-out.
Conduct lab consultations and facilitate discovery sessions to understand business and technical needs.
Gather, document, and clarify business and technical requirements for technology evaluation and onboarding.
Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery activities.
Coordinate approval activities and track requests through all stages of the Innovation Lab lifecycle.
Monitor provisioning activities, support ticket resolution, and manage customer communications throughout engagements.
Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools.
Ensure compliance with Innovation Lab policies, processes, and operational standards.
Participate in application enhancements, testing, release activities, and process improvement initiatives related to lab operations and tools.
Assist with operational reporting, including metrics collection, monthly reporting, and status updates for stakeholders.
Support stakeholder engagement, communications, and promotional efforts for Innovation Lab services and capabilities.
Balance requirements gathering, coordination, communication, reporting, and operational responsibilities across multiple concurrent efforts.
Ask targeted questions to understand business value, clarify why a technology should be evaluated, and define what the team is trying to accomplish.
Translate technology requests into clear use cases, requirements, and potential value statements for both technical and non-technical audiences.
Collaborate effectively with technical and non-technical stakeholders, ensuring expectations are managed and next steps are clearly communicated.

Nice-to-haves

Experience with innovation programs, technology labs, onboarding processes, or technology evaluation environments preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilescrumjiraai

Platform: bullhorn
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto