Job description

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview Join our ECAD Solutions team in North Reading, MA, as a Software Support Engineer within Teradyne's Design Technology Group. In this role, you’ll be a key contributor to a small, collaborative team whose work directly supports a global PCB Design workforce responsible for delivering high quality, manufacturable PCB designs that power advanced semiconductor test systems. As a trusted resource for Hardware Engineers and PCB Layout Engineers, you’ll provide expert guidance on Cadence Allegro, internally developed software tools, Teradyne's PCB Design process flow, and more. This is a hands-on, impactful role where your technical expertise and problem-solving skills will make a tangible difference in the success of our engineering teams. Key Responsibilities • Act as the primary point of contact for technical support to Hardware Engineering and PCB Design Engineers using Cadence software tools including DE-HDL, System Capture, Allegro, and Sigrity to answer questions, troubleshoot issues, and provide hands on assistance • Troubleshoot and resolve software issues through reproducing problems, isolating root causes, and delivering effective solutions in collaboration with Cadence support when necessary • Document defects, verify fixes, and submit product improvement requests based on Engineering feedback and recurring technical challenges • Create technical documentation and training materials to help internal teams • Deliver technical training sessions to support both employee onboarding and new software adoption • Participate in testing of new software releases to ensure compatibility with Teradyne's custom environment before deployment • Manage access control to websites and fileservers to ensure secure and efficient workflows • Identify, diagnose, and implement bug fixes for software issues affecting engineering workflows All About You You have built things, broken things, and figured out why they broke. You like being the person who gets the call when something is not working, not because you know every answer, but because you know how to find it. You are comfortable moving between an engineer’s hierarchical schematic and the code they use to generate BOMs. You don’t need perfect documentation to be useful. You read between the lines, ask clarifying questions, and get people unstuck. When a customer says, “it is not working”, you know that could mean a whole list of things, and you are patient enough to figure out which one. • Bachelor's degree in computer science, electrical engineering, or a related field, or equivalent hands-on experience • 1–3 years of professional experience in software support, software engineering, or working with EDA tools • Strong familiarity with Cadence PCB tools, including System Capture, Allegro PCB Designer, and/or Sigrity (preferred) • The ability to turn a vague customer question like “export physical has errors” into structured troubleshooting plans • Experience with Unix/Linux environments, and basic knowledge of programming languages such as Python, PHP, Perl, Cadence Skill, Tcl/Tk, HTML, Ruby, MySQL • Experience using AI solutions to solve engineering tasks • Proven troubleshooting and analytical skills with a methodical approach to diagnosing and resolving technical issues • Strong communication skills and the ability to collaborate effectively across engineering disciplines, including hardware and PCB layout teams • Ability to work independently and take ownership within a small, fast-paced team, but know when to pull in a colleague or escalate when a problem is outside your scope • Customer service mindset with a genuine eagerness to help users succeed and a drive to continuously learn and grow • You can manage competing priorities across multiple customer cases, internal projects, and team initiatives without losing track of what matters most We are unable to provide relocation assistance for this position Compensation: The base salary range for this role is $97,800 to 156,400. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location. Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance. Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details. #LI-NS1

Requirements

Must-haves

Opportunity Overview
Troubleshoot and resolve software issues through reproducing problems, isolating root causes, and delivering effective solutions in collaboration with Cadence support when necessary
Document defects, verify fixes, and submit product improvement requests based on Engineering feedback and recurring technical challenges
Create technical documentation and training materials to help internal teams
Deliver technical training sessions to support both employee onboarding and new software adoption
Participate in testing of new software releases to ensure compatibility with Teradyne's custom environment before deployment
Manage access control to websites and fileservers to ensure secure and efficient workflows
Identify, diagnose, and implement bug fixes for software issues affecting engineering workflows
All About You
Bachelor's degree in computer science, electrical engineering, or a related field, or equivalent hands-on experience
1–3 years of professional experience in software support, software engineering, or working with EDA tools
The ability to turn a vague customer question like “export physical has errors” into structured troubleshooting plans
Experience with Unix/Linux environments, and basic knowledge of programming languages such as Python, PHP, Perl, Cadence Skill, Tcl/Tk, HTML, Ruby, MySQL
Experience using AI solutions to solve engineering tasks
Proven troubleshooting and analytical skills with a methodical approach to diagnosing and resolving technical issues
Strong communication skills and the ability to collaborate effectively across engineering disciplines, including hardware and PCB layout teams
Ability to work independently and take ownership within a small, fast-paced team, but know when to pull in a colleague or escalate when a problem is outside your scope
Customer service mindset with a genuine eagerness to help users succeed and a drive to continuously learn and grow
You can manage competing priorities across multiple customer cases, internal projects, and team initiatives without losing track of what matters most
We are unable to provide relocation assistance for this position

Nice-to-haves

Strong familiarity with Cadence PCB tools, including System Capture, Allegro PCB Designer, and/or Sigrity (preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

pythonai

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision