Job description

Job Title: Jr Helpdesk - IOC Desk Operator – Contractor – Camden, NJ • 12am – 8:30am Monday, Thursday – Sunday (off Tues/Wed) Overtime and on call required • One Year Contract Role • Benefits offered • $22 per hour Primary Role • Maintain application and application interfaces inventory. • Integrate new capabilities into project, product, and program management. • Collaborate with other technology domains and business functions to develop innovative business solutions. • Translate the company’s business strategy and goals into successful projects. • Document problems and resolutions. • Provide front-line support via call, chat, or email to all company employees and contractors. • Assist senior personnel in ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels. • Analyze and evaluate system malfunctions and take appropriate action to correct systems as directed. • Escalate malfunctions to level II or level III support when necessary and document problems and resolutions. • Understand the relationship between applications, application architectures, and business processes. • Ensure Data Privacy and Data Governance are key considerations in every project engagement. Key Accountabilities • Develop and/or promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals. • Ensure uniform enterprise-wide application design standards are maintained. • Support leadership in managing customer expectations for project implementation. • Understand the relationship between applications, application architectures, and business processes. • Ensure Data Privacy and Data Governance are key considerations in every project engagement. • Provide 24x7 remote support in Operations Center. • Handle incoming calls, chats, and emails from customers. • Create tickets in ITSM system and work with customers until completion, escalating when necessary. • Provide basic IT functions including account issue troubleshooting, software installs, access requests, and hardware troubleshooting. • Maintain knowledge database. • Escalate deficiencies in technical processes and inform Level II Support. • Monitor IT systems (SAP, Network infrastructure). • Create badges and monitor badge system. • Monitor security systems. • Handle customer threat assessments. Education • Associate’s degree in information systems or similar technology field is preferred. Knowledge and Skills • In-depth knowledge of technology, procurement, contract management, and vendor management. • Excellent verbal, written, and presentation skills. • Strong collaboration, prioritization, and team-working skills. • Ability to work in a fast-paced dynamic environment with virtual teams. • Ability to work independently and take initiative to find/develop solutions for business requirements. • Fast learner with attention to detail. • Receptive to constructive criticism when necessary. • Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android). • In-depth user knowledge of Microsoft Office products including Outlook. • Strong client relations/customer service skills required. • Ability to work on a team and contribute to the team's achievement of objectives and goals. Experience • 2+ years’ experience working in technology fields required. Work Environment • Standard office environment Travel Requirements • As necessary, up to 20% Key Interfaces/Relationships • Chief Digital Infrastructure & Security Officer • Heads of various lines of business • Heads of Functions • Project/Product Managers Competencies • Champions safety • Collaborates • Cultivates innovation • Creates efficiency • Customer obsessed • Drives results • Nimble learning We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) • Health Savings Account (HSA) (for employees working 20+ hours per week) • Life & Disability Insurance (for employees working 20+ hours per week) • MetLife Voluntary Benefits • Employee Assistance Program (EAP) • 401K Retirement Savings Plan • Direct Deposit & weekly epayroll • Certification and training opportunities Estimated Min Rate : $15.40 Estimated Max Rate : $22.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) • Health Savings Account (HSA) (for employees working 20+ hours per week) • Life & Disability Insurance (for employees working 20+ hours per week) • MetLife Voluntary Benefits • Employee Assistance Program (EAP) • 401K Retirement Savings Plan • Direct Deposit & weekly epayroll • Referral Bonus Programs • Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit yoh.com to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: yoh.com Stay Safe During Your Job Search Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.

Requirements

Must-haves

Job Title: Jr Helpdesk - IOC Desk Operator – Contractor – Camden, NJ
12am – 8:30am
Monday, Thursday – Sunday (off Tues/Wed)
Overtime and on call required
One Year Contract Role
Benefits offered
$22 per hour
Primary Role • Maintain application and application interfaces inventory.
Integrate new capabilities into project, product, and program management.
Collaborate with other technology domains and business functions to develop innovative business solutions.
Translate the company’s business strategy and goals into successful projects.
Document problems and resolutions.
Provide front-line support via call, chat, or email to all company employees and contractors.
Assist senior personnel in ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
Analyze and evaluate system malfunctions and take appropriate action to correct systems as directed.
Escalate malfunctions to level II or level III support when necessary and document problems and resolutions.
Understand the relationship between applications, application architectures, and business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.
Key Accountabilities • Develop and/or promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals.
Ensure uniform enterprise-wide application design standards are maintained.
Support leadership in managing customer expectations for project implementation.
Understand the relationship between applications, application architectures, and business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.

Nice-to-haves

Education • Associate’s degree in information systems or similar technology field is preferred.

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Benefits

Benefits detected in the listing.

Dental

Vision

401k