Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview: Own the enterprise sales strategy and revenue growth for a portfolio of large, complex organizations, creating pipeline, winning new customers, expanding strategic relationships, and leading sophisticated sales cycles from opportunity creation through close. Genesys is advancing customer experience through AI-powered CCaaS and experience orchestration. In this role, you will engage senior business and technology executives, uncover high-value AI and automation opportunities, and connect Genesys capabilities to measurable customer outcomes. You will have significant ownership of customer strategy, account planning, pipeline development, executive relationships, forecasting, and commercial outcomes. Success requires creating opportunities where none exist and orchestrating Genesys specialists, executives, and partners around a clear strategy for winning and growing complex enterprise accounts. The role offers direct exposure to enterprise AI transformation, executive decision makers, and complex strategic initiatives spanning customer experience, cloud, automation, and emerging AI capabilities. You will deepen your expertise in areas such as generative, conversational, and agentic AI while influencing how large enterprises modernize customer and employee experiences. Key Responsibilities: Own the end-to-end sales strategy, customer relationships, pipeline, and revenue performance for assigned enterprise accounts, using strategic account plans to identify customer priorities, stakeholders, whitespace, competitive dynamics, and long-term growth opportunities Create sustainable pipeline through strategic prospecting, account-based selling, executive engagement, and partner collaboration, accelerating both new-customer acquisition and expansion within existing enterprise accounts Drive territory execution that consistently meets or exceeds revenue objectives while maintaining disciplined account and opportunity management Develop a deep understanding of each customer s business, technology environment, and customer experience priorities to identify high-value CCaaS, AI, automation, and experience orchestration opportunities tied to measurable business outcomes Influence C-level business and technology leaders through strategic conversations about AI and customer experience transformation, connecting Genesys capabilities to executive priorities and enterprise strateg Lead complex, multi-stakeholder sales cycles across business, technology, procurement, finance, security, legal, and executive teams, building champions, executive sponsorship, and organizational consensus Apply MEDDPICC to strengthen qualification, develop competitive win strategies, identify risk, and improve forecast predictability based on customer evidence and deal progression Orchestrate cross-functional pursuit teams across Solution Consulting, AI and Experience Orchestration specialists, Customer Success, Professional Services, Product, Marketing, partners, and Genesys executives while retaining ownership of the customer strategy Advance customer conversations by staying current on generative, conversational, and agentic AI, copilots, intelligent automation, emerging enterprise use cases, and competitive dynamics Advocate for customer outcomes while balancing customer priorities with Genesys long-term strategic and commercial objectives Required Qualifications: 7 years of direct, quota-carrying enterprise software sales experience with large, complex organizations, including Fortune 500 enterprises, and a consistent record of meeting or exceeding revenue targets Proven success winning and closing complex, competitive, multimillion-dollar opportunities with sales cycles of 6 to 24 months Demonstrated experience selling AI-powered enterprise solutions and cloud or SaaS platforms Strong understanding of enterprise AI in customer experience, including conversational, generative, and agentic AI, virtual agents, copilots, intelligent automation, and experience orchestration, combined with the curiosity to remain current as the market evolves Strong business and financial acumen, with the ability to translate complex technology and AI capabilities into differentiated solutions, executive-level business cases, and measurable customer value Proven track record of creating pipeline through direct prospecting, executive relationships, partners, and the broader ecosystem across both new-customer development and expansion within existing enterprise accounts Strong strategic account planning capabilities, including identifying whitespace, mapping complex organizations, and developing trusted relationships with C-level executives across multiple business units Demonstrated ability to lead complex sales campaigns in a collaborative, matrixed environment involving specialists, Solution Consultants, partners, Customer Success, Professional Services, Product, Marketing, and executive leadership Strong executive presence with excellent communication, presentation, discovery, negotiation, and consultative selling capabilities Hands-on experience applying MEDDPICC or a comparable structured enterprise sales methodology Demonstrated ability to operate with significant autonomy, accountability, and a strong focus on results Bachelor s degree or equivalent practical experience Ability to travel as required Preferred Qualifications: Experience selling enterprise solutions in customer experience, CCaaS, Workforce Engagement Management (WEM), Customer Journey Analytics, CRM, digital engagement, or automation Experience engaging executives on AI-powered customer experience transformation and identifying where emerging AI capabilities can create meaningful business value Experience developing multimillion-dollar transformation strategies and navigating complex enterprise buying organizations Experience building consensus across multiple stakeholders while leading extended internal and partner teams through competitive enterprise sales cycles Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $111,700.00 - $196,300.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150 new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here s what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.  Next, you ll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we re applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities . Be the one building what s next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations genesys.com . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Requirements

Must-haves

Be the one building AI-powered experiences where they matter most.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Drive territory execution that consistently meets or exceeds revenue objectives while maintaining disciplined account and opportunity management
Influence C-level business and technology leaders through strategic conversations about AI and customer experience transformation, connecting Genesys capabilities to executive priorities and enterprise strateg
Lead complex, multi-stakeholder sales cycles across business, technology, procurement, finance, security, legal, and executive teams, building champions, executive sponsorship, and organizational consensus
Apply MEDDPICC to strengthen qualification, develop competitive win strategies, identify risk, and improve forecast predictability based on customer evidence and deal progression
Advance customer conversations by staying current on generative, conversational, and agentic AI, copilots, intelligent automation, emerging enterprise use cases, and competitive dynamics
Advocate for customer outcomes while balancing customer priorities with Genesys long-term strategic and commercial objectives
Proven success winning and closing complex, competitive, multimillion-dollar opportunities with sales cycles of 6 to 24 months
Demonstrated experience selling AI-powered enterprise solutions and cloud or SaaS platforms
Strong business and financial acumen, with the ability to translate complex technology and AI capabilities into differentiated solutions, executive-level business cases, and measurable customer value
Proven track record of creating pipeline through direct prospecting, executive relationships, partners, and the broader ecosystem across both new-customer development and expansion within existing enterprise accounts
Strong strategic account planning capabilities, including identifying whitespace, mapping complex organizations, and developing trusted relationships with C-level executives across multiple business units
Strong executive presence with excellent communication, presentation, discovery, negotiation, and consultative selling capabilities
Hands-on experience applying MEDDPICC or a comparable structured enterprise sales methodology
Demonstrated ability to operate with significant autonomy, accountability, and a strong focus on results
Bachelor s degree or equivalent practical experience
Ability to travel as required
Experience engaging executives on AI-powered customer experience transformation and identifying where emerging AI capabilities can create meaningful business value
Experience developing multimillion-dollar transformation strategies and navigating complex enterprise buying organizations
Experience building consensus across multiple stakeholders while leading extended internal and partner teams through competitive enterprise sales cycles
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Nice-to-haves

Preferred Qualifications: Experience selling enterprise solutions in customer experience, CCaaS, Workforce Engagement Management (WEM), Customer Journey Analytics, CRM, digital engagement, or automation

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)