Job description

The Head of Governance, Risk, and Compliance (GRC), supports the Manager of Cyber Risk Management with their expert knowledge of cybersecurity risk management, contractual and regulatory compliance, and security control frameworks to analyze and manage risk institution-wide security issues across UCSF Health, Campus, Foundation, and affiliated environments. Serves as functional leader for GRC team and directs day-to-day execution of enterprise cyber risk and compliance services. Provides sustained staff direction, work prioritization, mentoring, training, escalation handling, and quality oversight across complex risk assessments, including AI solutions; security exceptions; policy interpretation; contract reviews, third-party reviews; and enterprise compliance activities, including PCI-DSS, HIPAA, UC policy, and NIST-based frameworks. Leads projects and program improvements with organization-wide impact, including ServiceNow IRM and IT Service Management workflows, metrics, training, quality controls, and operating standards. Employ AI solutions to increase service capacity and accelerate delivery. Regularly interfaces with senior stakeholders, auditors, and business owners and provides expert guidance and operational direction to team members. Works with the UC Office of the President and other UC campuses on system-wide initiatives. The proposed IT Security Supervisor 2 classification reflects the closest available title for a role that now carries sustained staff direction, program accountability, and enterprise operational leadership responsibilities. Department Overview UCSF Cybersecurity protects and responds to both internal and external threats. It monitors vulnerabilities, risks, and exposures and mitigates issues prior to exploitation. If an incident does occur, IT Security investigates, determines impact, and recommends controls for reduced recurrence likelihood. • Vulnerability Management • Network Security • Data security and protection • Security architecture and design review • Incident response and forensic analysis • Cyber threat intelligence • Threat hunting and event analysis • Establishing policies and standards for information security • Conducting security risk assessments of systems, solutions, and vendors • Governance, risk, and compliance • Architecting secure business solutions • Outreach and security awareness training and education • Endpoint security, including encryption, anti-malware, endpoint detection and response • Application security • E-Discovery and forensic services % of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 15 Yes Provide functional leadership for the Cyber Risk & Assurance team through daily and weekly stand-ups, one-on-ones, work coordination and prioritization, mentoring, training, escalation management, quality review, and governance cadence support. Serve in a lead capacity for operational decision-making and cross-functional coordination. And other duties as assigned. 35 Yes Lead Cyber Risk & Assurance program development and operations, including ServiceNow IRM and related workflow design, standards and procedures, knowledge content, metrics and reporting, roadmap development, training materials, and continuous process improvement across the service. And other duties as assigned. 25 Yes Lead and perform complex enterprise cyber risk and compliance assessments across vendor, implementation, research, healthcare, education, enterprise IT, and administrative engagements. Determine assessment approach, analyze findings, recommend mitigations, and guide exceptions, corrective actions, and risk acceptance activities. And other duties as assigned. 15 Yes Serve as UCSF's lead PCI DSS subject matter expert and Internal Security Assessor. Direct PCI-related technical compliance activities, annual assessment support, scoping and descope strategy, evidence review, remediation guidance, vendor security review, and coordination with Controller's Office, merchants, IT teams, UC peers, and assessors. And other duties as assigned. 10 Yes Develop and maintain policy, standards, and governance content aligned to UC policy, UCSF security requirements, HIPAA, NIST, PCI DSS, and related frameworks. Participate in policy design sessions, compliance readbacks, governance meetings, and leadership advisory discussions regarding control alignment and program direction. And other duties as assigned. 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) REQUIRED QUALIFICATIONS • Bachelor's degree in related area and or equivalent experience and training. • Minimum of five (5) years of progressively responsible experience in cybersecurity, information security, governance, risk and compliance (GRC), or related field • Advanced knowledge of cybersecurity, privacy, and compliance laws, regulations, standards, and policy frameworks relevant to higher education and healthcare, including UC and UCSF policy, PCI DSS, HIPAA Security Rule, NIST frameworks, and audit expectations. • Experience directing and coordinating the work of technical or risk/compliance staff, including assigning and prioritizing work, setting expectations, coaching, mentoring, training, and reviewing work quality. • Experience providing day-to-day functional leadership for a security, risk, or compliance program, including coordination of operational activities, issue escalation, quality oversight, and continuous improvement. • Advanced experience leading security risk assessments, compliance reviews, remediation planning, and risk-based decision-making across healthcare, research, education, implementation, and vendor environments. • Demonstrated ability to determine, recommend, and communicate courses of action to departments and leadership on IT security, compliance, and risk matters in complex operational environments. • Experience developing, implementing, and improving security workflows, standards, procedures, metrics, reporting, quality controls, and program documentation. • Advanced experience with GRC or IRM platforms, risk assessment processes, security exceptions, risk acceptance, audit response, and related compliance activities. • Advanced ability to analyze complex technical, operational, and compliance issues and develop defensible, risk-based recommendations using sound judgment. • Broad knowledge of cybersecurity concepts and operating principles, including networks, applications, cloud services, encryption, identity and access management, logging, endpoint security, third-party services, enterprise applications, hardware, software, and vendor IT products. • Strong written and verbal communication skills, including the ability to prepare reports, presentations, guidance, and other materials for varied audiences, including senior leadership. • Experience interfacing with auditors, assessors, executives, project teams, and cross-functional stakeholders on significant security, compliance, or risk matters. • Advanced interpersonal, consultative, and influence skills sufficient to work effectively with technical and non-technical personnel at all levels of the organization and build productive working relationships. PREFERRED QUALIFICATIONS • Advanced coursework or training in cybersecurity, risk management, audit, or compliance. • Minimum of three (3) years of experience supervising, leading, or providing sustained direction to professional staff • Knowledge of institutional processes, governance structures, and regulated data environments in higher education and/or healthcare. • ServiceNow IRM, GRC, or ITSM experience. • Certifications • PCI ISA • CISSP • CISA or CRISC • ServiceNow IRM, GRC, or comparable platform certification

Requirements

Must-haves

Department Overview
Vulnerability Management
Network Security
Data security and protection
Security architecture and design review
Incident response and forensic analysis
Cyber threat intelligence
Threat hunting and event analysis
Establishing policies and standards for information security
Conducting security risk assessments of systems, solutions, and vendors
Governance, risk, and compliance
Architecting secure business solutions
Outreach and security awareness training and education
Endpoint security, including encryption, anti-malware, endpoint detection and response
Application security
E-Discovery and forensic services
Essential Function (Yes/No )
(To be completed by Supervisor)
Bachelor's degree in related area and or equivalent experience and training.
Minimum of five (5) years of progressively responsible experience in cybersecurity, information security, governance, risk and compliance (GRC), or related field

Nice-to-haves

Advanced coursework or training in cybersecurity, risk management, audit, or compliance.
Knowledge of institutional processes, governance structures, and regulated data environments in higher education and/or healthcare.
ServiceNow IRM, GRC, or ITSM experience.
Certifications • PCI ISA

Application prep

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Keywords to mirror

Platform: oracle-cloud
Effort: medium