Senior Product Designer, Customer Lifecycle at Tabby

Job description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. About the role We're looking for a Senior Product Designer to own the B2C customer journey inside the Tabby app. Different product teams build different products — Tabby Card, Tabby Cash, BNPL — and they often do it apart from each other. The experience is not always consistent or whole. Your mission is to look at the product the way one customer does, and make it feel like one ecosystem. The B2C Life Cycle team owns that journey. In practice, that means activation: onboarding, communicating the value of each product, activating financial products, and getting the customer to a first transaction. After that, you design how we keep explaining the value so people come back and keep transacting. You will also work on the subscription and help develop the Tabby+ model. Why join • A rare brief: own how a customer experiences the whole app, not one feature inside one team • Concrete problems with visible impact — first transaction, return, and a subscription people choose to keep • A strong cross-functional team — product, research, content, and engineering — all invested in quality What you will be doing • Look across consumer products and design the experience as one customer journey, so Tabby feels consistent and whole • Design onboarding that explains the value of the products in plain language and gets a new customer oriented • Design activation of financial products — Tabby Card, Tabby Cash, and BNPL — through to the first transaction • Design the moments and communication that bring people back after the first transaction and keep them transacting • Shape the subscription experience and help grow s part of the same journey • Work with product teams that ship on their own, and hold the seams between their products so the customer does not feel the org chart • Work closely with your Product Manager to unpack the problem and turn it into a design that serves both the customer and the business • Collaborate with UX Researchers to validate assumptions, and with a UX Writer to make the value of each product clear • Partner with engineering throughout delivery and own the quality of what ships to production What you will need • 5+ years of product design experience, with meaningful time on consumer products at scale • Strong systems thinking: you can hold several products in one journey, including states, edge cases, and the handoff from one product to the next • Ability to simplify: you can take a fragmented, multi-product experience and make it feel like one product a person can move through • Strong product thinking: you understand business goals and customer needs equally well, and you know how to balance them • A portfolio showing end-to-end ownership, from problem framing to polished, production-ready UI • Experience working in cross-functional teams with product managers, researchers, writers, and engineers • High craft standards and real care for what reaches users • You know how to optimize your workflow with AI tools and use them to work faster and smarter Nice to have • Experience with fintech, consumer finance, subscriptions, or lifecycle work: onboarding, activation, retention • Experience designing across several products that have to feel like one • Experience with growth mechanics: first transaction, habit, and return • Experience contributing to or working within a design system Benefits We hire candidates based within four hours of Dubai time , with remote work available in eligible locations. Depending on your circumstances, we can also discuss an individual relocation plan to our hubs in Armenia, Georgia, Serbia, Poland, and Spain. What you can expect • Flexible working hours, coordinated with your team and the needs of your role. • Autonomy and responsibility from day one. • Opportunities to grow through the quality and impact of your work. • Participation in our employee stock option program. We’re committed to an inclusive, high-performing workplace where people from different backgrounds have the support to grow and achieve their goals. If this sounds like the right opportunity for you, we’d love to hear from you.

Requirements

Must-haves

Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
We're looking for a Senior Product Designer to own the B2C customer journey inside the Tabby app.
A rare brief: own how a customer experiences the whole app, not one feature inside one team
Concrete problems with visible impact — first transaction, return, and a subscription people choose to keep
A strong cross-functional team — product, research, content, and engineering — all invested in quality
What you will be doing
Look across consumer products and design the experience as one customer journey, so Tabby feels consistent and whole
Design onboarding that explains the value of the products in plain language and gets a new customer oriented
Design activation of financial products — Tabby Card, Tabby Cash, and BNPL — through to the first transaction
Design the moments and communication that bring people back after the first transaction and keep them transacting
Shape the subscription experience and help grow s part of the same journey
Work with product teams that ship on their own, and hold the seams between their products so the customer does not feel the org chart
Work closely with your Product Manager to unpack the problem and turn it into a design that serves both the customer and the business
Collaborate with UX Researchers to validate assumptions, and with a UX Writer to make the value of each product clear
Partner with engineering throughout delivery and own the quality of what ships to production
What you will need
5+ years of product design experience, with meaningful time on consumer products at scale
Strong systems thinking: you can hold several products in one journey, including states, edge cases, and the handoff from one product to the next
Ability to simplify: you can take a fragmented, multi-product experience and make it feel like one product a person can move through

Nice-to-haves

Experience with fintech, consumer finance, subscriptions, or lifecycle work: onboarding, activation, retention
Experience designing across several products that have to feel like one
Experience with growth mechanics: first transaction, habit, and return
Experience contributing to or working within a design system

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aidesign system

Platform: pinpoint
Effort: medium