Job description

About the role: TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts. What’s in it for you: * $17.00/hour - $26.00/hour base salary and benefits package * Advancement opportunities with customized career paths * Access to the latest emerging technologies through Microsoft partnerships, Dell, and Lenovo partnerships * Reimbursement for continuous education and technical training * We win wherever we go - Voted a 2019-2026 Computerworld Best Places to Work in IT What you’ll be doing: * Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues * Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems, Lenovo Desktops and Lenovo ThinkPads. * Setting up new workstations and relocating existing ones (light bending/lifting required) * Utilizing ServiceNow/Intune/NinjaOne to manage inbound support requests and software upgrades/rollouts * When on-call, responding to after-hours calls from employees regarding technical issues * Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves What you need: * PC and Network knowledge/experience required * IT-related college degree or comparable professional experience required * Exceptional customer service skills and a passion for helping others * Ability to multitask in a fast-paced environment with changing priorities * Knowledge of Microsoft Office 365 and Windows 11 is a plus * A+ and/or Microsoft Certification highly preferred * Availability to work Monday - Friday 8 PM - 5 PM Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

Requirements

Must-haves

$17.00/hour - $26.00/hour base salary and benefits package
Advancement opportunities with customized career paths
Access to the latest emerging technologies through Microsoft partnerships, Dell, and Lenovo partnerships
Reimbursement for continuous education and technical training
We win wherever we go - Voted a 2019-2026 Computerworld Best Places to Work in IT
Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues
Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems, Lenovo Desktops and Lenovo ThinkPads.
Setting up new workstations and relocating existing ones (light bending/lifting required)
Utilizing ServiceNow/Intune/NinjaOne to manage inbound support requests and software upgrades/rollouts
When on-call, responding to after-hours calls from employees regarding technical issues
Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves
PC and Network knowledge/experience required
IT-related college degree or comparable professional experience required
Exceptional customer service skills and a passion for helping others
Ability to multitask in a fast-paced environment with changing priorities
Availability to work Monday - Friday 8 PM - 5 PM
Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

Nice-to-haves

Knowledge of Microsoft Office 365 and Windows 11 is a plus
A+ and/or Microsoft Certification highly preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: avature
Effort: medium

Benefits

Benefits detected in the listing.

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