Job description

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles airwallex.com to see it in full. WHAT YOU’LL DO At Airwallex, trust is foundational to every customer relationship. Before a business can move money, issue cards, manage spend, or scale globally, we need to know who they are, help the right people access the right capabilities, and protect their accounts from fraud, abuse, and accidental misuse. The Identity & User Security team owns some of the most critical moments in the customer journey: onboarding decisioning, identity verification, user authentication, account recovery, roles & permissions, and customer notifications. These products sit at the intersection of customer experience, compliance, risk, platform scalability, and account security. As a Senior Product Manager on the team, you will define and scale the systems that help legitimate customers get onboarded and stay secure — while making it harder for bad actors to exploit the platform. You’ll work across Product, Engineering, Design, Risk, Compliance, Operations, Security, and Data Science to build global capabilities that are simple for customers, powerful for internal teams, and resilient enough for a fast-growing financial platform. This is a high-ownership role for a product manager who enjoys complex systems, regulated environments, customer journey design, and building platform capabilities with real-world business impact. This role will be based in Singapore or San Francisco. Your Impact - Own and evolve core identity and user security journeys across onboarding, identity verification, user authentication, account recovery, authorization, and customer/security notifications. - Define the product strategy and roadmap for how Airwallex verifies users, grants access, protects accounts, and communicates with customers during high-trust moments. - Improve customer experience while strengthening trust and risk controls, balancing onboarding conversion, account security, fraud prevention, compliance requirements, and operational efficiency. - Design scalable identity, access, and recovery capabilities that work across different customer types, business structures, regions, products, and regulatory requirements. - Shape Airwallex’s customer notification strategy across the entire user lifecycle, including when to notify, what channel to use, how to drive action, and how to manage growth, trust, fatigue, deliverability, cost, and abuse. REQUIREMENTS - Strategic Tech PM Leadership: 6+ years of experience owning complex, scalable platform/B2B products (SaaS, payments, infra) from discovery to rollout, with proven technical fluency to debate architecture, APIs, and data pipelines with engineering. - Risk & Compliance Navigation: Strong track record in regulated, policy-heavy environments (fintech, banking, security), successfully leading cross-functional alignment across Engineering, Risk, Compliance, and Legal. - Data-Driven & Execution-Focused: Expert at defining product metrics, running self-serve analyses (SQL/dashboards), and distilling complex technical or risk-related concepts into clear communication for both engineers and executives. PREFERRED QUALIFICATIONS - Platform & Identity Expertise: Proven experience building scalable platform capabilities (APIs, SDKs, services) consumed by multiple teams, with specific expertise in IAM, authN/authZ, policy engines, or global notification systems. - Security, Fraud & Risk Mitigation: Strong background in fraud prevention, security engineering, and account abuse, including designing cost-effective mitigations against vectors like phishing and SMS pumping. - Global Scale & Operations: Track record of shipping features across multiple countries, navigating diverse regulatory regimes, and managing platform versioning, SLAs, and technical documentation at scale. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com airwallex.com email address. Please apply only through careers.airwallex.com careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Requirements

Must-haves

This is a high-ownership role for a product manager who enjoys complex systems, regulated environments, customer journey design, and building platform capabilities with real-world business impact.
Own and evolve core identity and user security journeys across onboarding, identity verification, user authentication, account recovery, authorization, and customer/security notifications.
Define the product strategy and roadmap for how Airwallex verifies users, grants access, protects accounts, and communicates with customers during high-trust moments.
Improve customer experience while strengthening trust and risk controls, balancing onboarding conversion, account security, fraud prevention, compliance requirements, and operational efficiency.
Design scalable identity, access, and recovery capabilities that work across different customer types, business structures, regions, products, and regulatory requirements.
Risk & Compliance Navigation: Strong track record in regulated, policy-heavy environments (fintech, banking, security), successfully leading cross-functional alignment across Engineering, Risk, Compliance, and Legal.

Nice-to-haves

Security, Fraud & Risk Mitigation: Strong background in fraud prevention, security engineering, and account abuse, including designing cost-effective mitigations against vectors like phishing and SMS pumping.
Global Scale & Operations: Track record of shipping features across multiple countries, navigating diverse regulatory regimes, and managing platform versioning, SLAs, and technical documentation at scale.
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS

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Keywords to mirror

aisql

Platform: ashby
Effort: quick

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