Job description

Who You'll Work With: As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Title: Enterprise - ServiceNow SPM Business Process Consultant What You'll Do: As a ServiceNow Strategic Portfolio Management Business Process Consultant, you will serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape, including Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management. You will lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery. You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence. Your primary responsibility is strategic and functional, not technical. That said, this is a techno-functional role, and you bring enough platform depth and hands-on configuration experience to flex when an engagement calls for it — stepping in occasionally to help with development work or to back up the technical architect on a short-term basis. • Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs • Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows spanning strategic planning, demand intake and prioritization, project and program delivery, agile development, and resource and capacity management • Develop process maps, stakeholder personas, portfolio governance models, and business process documentation that connect strategic and financial outcomes to platform capabilities • Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomes • Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts • Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches that sustain business value after go-live • Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives • Flex into hands-on platform work on an as-needed basis — this is not a primary duty of the role, but you should be comfortable helping with configuration or development, or backing up the technical architect, when an engagement requires it • Advise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realization • Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices • Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ServiceNow content, implementation approaches, and value propositions • Contribute to practice development through delivery accelerators, process playbooks, thought leadership, and ServiceNow-focused client offerings • Collaborate across ServiceNow SPM and adjacent workflows including IT Service Management, IT Asset Management, Application Portfolio Management, Enterprise Architecture, Financial Management, AI, and Data Foundations to deliver integrated platform solutions What You'll Bring: You are a seasoned ServiceNow business process practitioner who thrives in complex enterprise environments and has a track record of guiding organizations through transformational ServiceNow implementations. Your strength is process and strategy, complemented by enough technical fluency to get into the platform when a project needs it. • 3+ years of ServiceNow business process and functional consulting experience, with expertise in at least one of the following — Strategic Portfolio Management, Project and Portfolio Management, Agile Development, Demand Management, or Application Portfolio Management • Proven ability to drive alignment across business and technology stakeholders — facilitating decisions, resolving competing priorities, and keeping delivery focused on measurable business value and adoption • Passion for leveraging the ServiceNow platform to streamline planning and delivery operations, improve planner and delivery team experiences, and bring visibility and control to investment and work management across the portfolio lifecycle • Ability to communicate and build relationships at all levels of an organization — from PMO leads and platform teams to CIO, CFO, and C-suite executives — translating technical and business concepts for both technical and non-technical audiences • Strong consultative approach with the ability to assess process maturity, define future-state processes, manage client expectations, and deliver on tight schedules with high attention to detail • Experience supporting solution design across multiple ServiceNow products, including process design, requirements management, testing, organizational change management, and training • Enough hands-on ServiceNow configuration and development experience — Flow Designer, Workspaces, forms and business rules, scripting, integrations, and data imports — to contribute to build work or backstop an architect when needed; deep technical specialization is not expected • Demonstrated ability to act as a trusted advisor and relationship manager to client stakeholders throughout engagement lifecycles • Experience facilitating executive and practitioner workshops focused on process strategy, roadmap planning, and portfolio governance Qualifications: • At least 3 full-lifecycle ServiceNow implementations in the role of business process consultant, business analyst, or functional lead REQUIRED CERTIFICATIONS • Certified System Administrator (CSA) • CIS – Strategic Portfolio Management Preferred Certifications: • CIS – IT Service Management (CIS-ITSM) • Additional CIS certifications in adjacent SPM or ITSM workflows • CIS – Data Foundations (DF) Process & Platform Expertise: • Strong functional knowledge of the ServiceNow platform (Strategic Planning Workspace, Portfolio Planning Workspace, Demand Management, Project and Program Workspaces, Agile Development, Resource and Capacity Management, Flow Designer, and Reporting/Performance Analytics) • Experience with Application Portfolio Management, Enterprise Architecture, and IT Financial Management big plus • ServiceNow IT Service Management (ITSM) experience — incident, problem, change, request, and CMDB — is a strong plus, particularly where SPM intersects with service delivery and demand intake • Experience working with processes that span ServiceNow and adjacent enterprise systems such as PPM and agile tools (Jira, Azure DevOps, Clarity, Planview), ERP/financial systems, ITSM, and CMDB/asset management • Excellent verbal and written communication skills with strong executive presence • Experience leading executive stakeholder discussions, business case development, and value/ROI modeling • Experience leading organizational change management and end-user training efforts, including stakeholder analysis, communications planning, training curriculum development, and delivery • Bachelor’s degree or equivalent combination of education and professional experience preferred About Us Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: East Bay, San Francisco, Silicon Valley: Consultant: $126,000-$154,000 Senior Consultant: $154,000–$189,000 Principal: $190,000–$232,000 San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: Consultant: $115,000-$141,000 Senior Consultant: $141,000–$173,000 Principal: $174,000–$213,000 All other locations: Consultant: $106,000-$129,000 Senior Consultant: $130,000–$159,000 Principal: $160,000–$195,000 In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until September 30th or until the position is filled. We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com. EEO and Accommodations Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process. Locations: Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Columbus, OH; Dallas, TX; Denver, CO; Detroit, MI; East Bay, CA; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Las Vegas, NV; Los Angeles, CA; Miami, FL; Minneapolis, MN; Nashville, TN; New York, NY; Orlando, FL; Philadelphia, PA; Phoenix, AZ; Portland, ME; Portland, OR; Raleigh, NC; Sacramento, CA; Salt Lake City, UT; San Antonio, TX; San Diego, CA; San Francisco, CA; Seattle, WA; Silicon Valley, CA; St. Louis, MO; Tampa, FL; Washington, DC; White Plains, NY

Requirements

Must-haves

Title: Enterprise - ServiceNow SPM Business Process Consultant
Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs
Develop process maps, stakeholder personas, portfolio governance models, and business process documentation that connect strategic and financial outcomes to platform capabilities
Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomes
Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts
Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches that sustain business value after go-live
Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives
Advise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realization
Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices
Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ServiceNow content, implementation approaches, and value propositions
Contribute to practice development through delivery accelerators, process playbooks, thought leadership, and ServiceNow-focused client offerings
Proven ability to drive alignment across business and technology stakeholders — facilitating decisions, resolving competing priorities, and keeping delivery focused on measurable business value and adoption
Strong consultative approach with the ability to assess process maturity, define future-state processes, manage client expectations, and deliver on tight schedules with high attention to detail
Experience supporting solution design across multiple ServiceNow products, including process design, requirements management, testing, organizational change management, and training
Demonstrated ability to act as a trusted advisor and relationship manager to client stakeholders throughout engagement lifecycles
Experience facilitating executive and practitioner workshops focused on process strategy, roadmap planning, and portfolio governance
At least 3 full-lifecycle ServiceNow implementations in the role of business process consultant, business analyst, or functional lead
Certified System Administrator (CSA)
CIS – Strategic Portfolio Management
CIS – IT Service Management (CIS-ITSM)
Additional CIS certifications in adjacent SPM or ITSM workflows
CIS – Data Foundations (DF)
Experience with Application Portfolio Management, Enterprise Architecture, and IT Financial Management big plus

Nice-to-haves

Bachelor’s degree or equivalent combination of education and professional experience preferred

Application prep

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Keywords to mirror

agilegoaijiraazure

Platform: slalom
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave