Senior Sales Operations Manager at Unite Us

Job description

Job Title: Senior Sales Operations Manager Department: Revenue Operations About the Role : The Senior Sales Operations Manager will help run the deal process, keep our systems and data trustworthy, and give sales leadership the insight it needs to hit revenue goals. This role partners closely with the Revenue Operations leadership to implement, manage, and maintain the sales operations function day to day, while partnering directly with sales and finance leadership and building team capability as we scale. In this role, you'll drive sales execution, protect revenue quality, and create the operational discipline needed to convert pipeline into profitable revenue. What You'll Do : Sales Process & Systems Implement and translate sales processes strategy into day-to-day execution across account, opportunity, pipeline, forecast, and close. Partner with the Salesforce/System Admin to translate commercial needs into system requirements and automation. Identify friction across the sales process at scale and lead cross-functional initiatives that improve seller productivity, cycle time, and conversion Deal Desk and Commercial Standards Run Deal Desk execution across new business, renewals and expansion, deal structure, pricing, terms, approvals, and exceptions, in partnership with Revenue Operations leadership Maintain pricing tools, rate cards, approval workflows, and commercial standards so deals move quickly without sacrificing quality. Planning and Coverage Support territory, quota, capacity, coverage, and account planning in partnership with Sales and Revenue Operations leadership and Finance. Contribute to annual and quarterly revenue planning, including headcount and capacity modeling Reporting and Insights Own and build reporting and operating cadences around pipeline generation, conversion, forecast accuracy, sales productivity, and revenue performance. Surface and present insights and recommendations directly to sales and executive leadership, going beyond reporting results You’re a great fit for this role if : 5+ years of experience in sales operations, deal desk, revenue operations, or a related commercial role, ideally in B2B SaaS. Hands-on Salesforce experience, including reporting, dashboards, and partnering with an admin on workflow and automation requests. Strong analytical skills and comfort working in Excel or Google Sheets Working knowledge of the quote-to-cash process, including pricing, contracting, and approval workflows. A track record of spotting friction in a process and driving it to resolution, not just documenting it. Experience with a CPQ or contract lifecycle management tool, preferred Exposure to forecasting methodologies and pipeline health metrics, preferred Familiarity with territory or capacity planning in a growth-stage company, preferred Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions : This position is remote, U.S. based. This position may require 5% travel The target pay range for this role is: $100,000-$130,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location. All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote

Requirements

Must-haves

Job Title: Senior Sales Operations Manager
Department: Revenue Operations
Sales Process & Systems
Implement and translate sales processes strategy into day-to-day execution across account, opportunity, pipeline, forecast, and close.
Partner with the Salesforce/System Admin to translate commercial needs into system requirements and automation.
Identify friction across the sales process at scale and lead cross-functional initiatives that improve seller productivity, cycle time, and conversion
Deal Desk and Commercial Standards
Run Deal Desk execution across new business, renewals and expansion, deal structure, pricing, terms, approvals, and exceptions, in partnership with Revenue Operations leadership
Maintain pricing tools, rate cards, approval workflows, and commercial standards so deals move quickly without sacrificing quality.
Planning and Coverage
Support territory, quota, capacity, coverage, and account planning in partnership with Sales and Revenue Operations leadership and Finance.
Contribute to annual and quarterly revenue planning, including headcount and capacity modeling
Reporting and Insights
Own and build reporting and operating cadences around pipeline generation, conversion, forecast accuracy, sales productivity, and revenue performance.
Surface and present insights and recommendations directly to sales and executive leadership, going beyond reporting results
You’re a great fit for this role if :
5+ years of experience in sales operations, deal desk, revenue operations, or a related commercial role, ideally in B2B SaaS.
Hands-on Salesforce experience, including reporting, dashboards, and partnering with an admin on workflow and automation requests.
Strong analytical skills and comfort working in Excel or Google Sheets
Working knowledge of the quote-to-cash process, including pricing, contracting, and approval workflows.
A track record of spotting friction in a process and driving it to resolution, not just documenting it.

Nice-to-haves

Experience with a CPQ or contract lifecycle management tool, preferred
Exposure to forecasting methodologies and pipeline health metrics, preferred
Familiarity with territory or capacity planning in a growth-stage company, preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave

Wellness