Job description

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. As a Cloud Solution Architect Manager - AI Business Solutions , you will lead a team dedicated to helping customers realize the full value of their investments in Microsoft technologies. By leveraging your business and technical expertise, you will coach and empower your team to drive outcomes through AI Business Solutions and Unified Support. This is a people management role, with accountability for a portfolio of customers and aligned Microsoft business metrics. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer Engagement & Feedback • Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage. • Ensure team delivers feedback, insights, success stories and strategic/technical input from customers with Engineering teams, Product Offerings teams and/or internal communities. Strategic Leadership • Lead your team in driving the end-to-end Copilot & AI journey for customers across Chat, M365 Copilot, Copilot Studio, D365 and Power Platform. • Deliver cloud-based endpoint management and virtualization solutions. Ensure the health and growth of the D365 & Power Platform customer base. Team Development • Drive skill development and training through programs like Tech Boost, Tech Excel, and Tech Connect for technical skills. Drive business value and BDM engagement skilling, coaching your team on how articulate the business value impact of transforming with AI. • Foster a culture of continuous learning and development within your team that includes sharing experiences/learnings with the broader CSA community. Resolve blockers with urgency • Drive team to anticipate, identify, escalate and mitigate blockers to accelerate solution deployment and usage. Operational Excellence • Focus on operational excellence by aligning technical & business value paths to metrics, ensuring accurate milestone creation and implementing rigorous execution to drive usage excellence across the portfolio. Unified & VAS growth • Ensure team delivers with excellence to give customers great Unified experience that helps realize the value they invest in. • Coach the team to use all available engagement opportunities to create VAS or Unified opportunities that the STU will drive, leading to Unified VAS growth. Qualifications Required Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field • • • AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting • • • OR equivalent experience • • • AND 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Other Requirements Citizenship & Citizenship Verification : This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter Preferred Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting • • • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting • • • OR equivalent experience • 6+ years experience working in a customer-facing role (e.g., internal and/or external). • 6+ years experience leading technical projects, teams, or functions • • • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) • 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers • • • Functional or technical certification in one or more of the Microsoft Dynamics 365 apps and fluency in SaaS solutions from Microsoft or its key competitors. Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

Customer Engagement & Feedback
Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage.
Ensure team delivers feedback, insights, success stories and strategic/technical input from customers with Engineering teams, Product Offerings teams and/or internal communities.
Strategic Leadership
Lead your team in driving the end-to-end Copilot & AI journey for customers across Chat, M365 Copilot, Copilot Studio, D365 and Power Platform.
Deliver cloud-based endpoint management and virtualization solutions. Ensure the health and growth of the D365 & Power Platform customer base.
Team Development
Foster a culture of continuous learning and development within your team that includes sharing experiences/learnings with the broader CSA community.
Resolve blockers with urgency
Drive team to anticipate, identify, escalate and mitigate blockers to accelerate solution deployment and usage.
Operational Excellence
Focus on operational excellence by aligning technical & business value paths to metrics, ensuring accurate milestone creation and implementing rigorous execution to drive usage excellence across the portfolio.
Unified & VAS growth
Ensure team delivers with excellence to give customers great Unified experience that helps realize the value they invest in.
Coach the team to use all available engagement opportunities to create VAS or Unified opportunities that the STU will drive, leading to Unified VAS growth.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
OR equivalent experience
AND 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Other Requirements
Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice-to-haves

OR equivalent experience
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Functional or technical certification in one or more of the Microsoft Dynamics 365 apps and fluency in SaaS solutions from Microsoft or its key competitors.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Application prep

Use the role’s language and application details while tailoring your materials.

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