Job description

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible. Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow Platform/ Product Admin to support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement. Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow Platform / Product Admin to support the Digital Workplace workforce by administering ServiceNow capabilities, maintaining platform health, supporting product teams, and ensuring configurations remain secure, supportable, and aligned with operational needs. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours. The ServiceNow Platform / Product Admin will provide day-to-day administration, configuration support, platform monitoring, and product enablement across the ServiceNow environment. Principal responsibilities will include but are not limited to: Administer users, groups, roles, permissions, catalog content, queues, forms, dashboards, notifications, and core platform settings. Support product owners and delivery teams with configuration updates, backlog refinement, release readiness, and user enablement. Monitor platform health, licensing, usage, data quality, scheduled jobs, integrations, and operational issues. Support change, release, and configuration management activities for ServiceNow products and modules. Maintain platform documentation, administrative procedures, knowledge articles, and support playbooks. Coordinate with developers, architects, QA, cybersecurity, and business stakeholders to resolve issues and improve platform outcomes. Education and Experience: Required: Bachelor's degree in Information Systems, Computer Science, Business, or a related discipline, or equivalent work experience. 4+ years of experience administering enterprise workflow, ITSM, or business application platforms. 2+ years of hands-on ServiceNow administration experience. Desired: ServiceNow Certified System Administrator. Experience with ITIL practices, federal service management environments, or ServiceNow product operations. Required Skills and Competencies: Strong knowledge of ServiceNow administration, user/group/role management, catalog administration, dashboards, notifications, and platform configuration. Ability to troubleshoot configuration, access, workflow, data, and user issues. Understanding of change management, release coordination, documentation, and platform governance. Strong customer service and stakeholder communication skills. Ability to obtain a Public Trust clearance. Desired Skills and Competencies: Experience with CSDM, CMDB, ITSM, SPM, HRSD, SecOps, or Service Portal administration. Familiarity with reporting, data imports, automation rules, and platform health dashboards. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Requirements

Must-haves

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.
The ServiceNow Platform / Product Admin will provide day-to-day administration, configuration support, platform monitoring, and product enablement across the ServiceNow environment.
Principal responsibilities will include but are not limited to:
Administer users, groups, roles, permissions, catalog content, queues, forms, dashboards, notifications, and core platform settings.
Support product owners and delivery teams with configuration updates, backlog refinement, release readiness, and user enablement.
Monitor platform health, licensing, usage, data quality, scheduled jobs, integrations, and operational issues.
Support change, release, and configuration management activities for ServiceNow products and modules.
Maintain platform documentation, administrative procedures, knowledge articles, and support playbooks.
Coordinate with developers, architects, QA, cybersecurity, and business stakeholders to resolve issues and improve platform outcomes.
Bachelor's degree in Information Systems, Computer Science, Business, or a related discipline, or equivalent work experience.
4+ years of experience administering enterprise workflow, ITSM, or business application platforms.
2+ years of hands-on ServiceNow administration experience.
Strong knowledge of ServiceNow administration, user/group/role management, catalog administration, dashboards, notifications, and platform configuration.
Ability to troubleshoot configuration, access, workflow, data, and user issues.
Understanding of change management, release coordination, documentation, and platform governance.
Strong customer service and stakeholder communication skills.
Ability to obtain a Public Trust clearance.
Experience with CSDM, CMDB, ITSM, SPM, HRSD, SecOps, or Service Portal administration.
Familiarity with reporting, data imports, automation rules, and platform health dashboards.
Our Equal Employment Opportunity Policy
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Nice-to-haves

ServiceNow Certified System Administrator.
Experience with ITIL practices, federal service management environments, or ServiceNow product operations.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: dayforce
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave