Job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. As a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations and the ability to build long-term relationships in a fast-paced environment. WHAT YOU'LL DO Own a defined set of customer relationships, including managing all expansion and renewal activities Develop commercial relationships and joint business vision to increase Braze utilization and value Create comprehensive strategies to retain existing business with clear roadmap of joint business value and ongoing growth Partner closely with cross-functional partners to secure contract renewals and ensure there is a unified account vision and value story across all touchpoints Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business Educate and activate internal executive stakeholders to operationalize multi-threaded account alignment Effectively communicate and evangelize customer feedback to Braze product team Document and manage complex technology architecture knowledge within book of business including awareness of competitive threats and critical partnership strategies Achieve quarterly upsell and renewal targets Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal and Marketing Coordinate resources to drive feature adoption Develop, maintain and grow Braze and Braze Ecosystem product knowledge. Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.) Proactively analyze customer product usage, develop whitespace analysis and identify growth opportunities Quarterly whitespace mapping to increase revenue predictability Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage WHAT YOU’LL HAVE 10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 5+ years of experience closing and/or managing global relationships with large and complex strategic customers Background in Enterprise SaaS sales for Mobile and/or Marketing Technology Ability to research account(s), develop a point of view (POV) on the value your technology can drive for the account, and prioritize global client needs to maximize revenue Proven success navigating large organizations and ability to quickly identify the decision makers and the decision-making process for large SaaS investments Executive-level business acumen and proven ability to establish credibility as a trusted advisor at the top levels of an organization Proven ability to develop retention strategies to protect client relationship and grow partnership in highly competitive environments Outstanding verbal, written, and stand-up presentation skills, with experience in owning and presenting value propositions to executive teams Ability to handle high-demand clients and multiple competing priorities Prior experience with salesforce.com CRM, Clari, or other CRM used to manage sales pipeline Excellent organizational skills and time management abilities Drive, determination, creativity, and accountability Proven ability to quickly get up to speed on new cloud apps and tools A proven networker in your daily life Up-to-date on digital trends, especially in the mobile, web and email space Prior experience in a startup technology company is a plus Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $121,500 and $191,000/year, with an expected On Target Earnings (OTE) between $243,000 and $347,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI: To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com . Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page . Notice Regarding Automated Employment Decision Tool (NYC Local Law 144) Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here . Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Requirements

Must-haves

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
Own a defined set of customer relationships, including managing all expansion and renewal activities
Develop commercial relationships and joint business vision to increase Braze utilization and value
Create comprehensive strategies to retain existing business with clear roadmap of joint business value and ongoing growth
Partner closely with cross-functional partners to secure contract renewals and ensure there is a unified account vision and value story across all touchpoints
Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business
Educate and activate internal executive stakeholders to operationalize multi-threaded account alignment
Effectively communicate and evangelize customer feedback to Braze product team
Document and manage complex technology architecture knowledge within book of business including awareness of competitive threats and critical partnership strategies
Achieve quarterly upsell and renewal targets
Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal and Marketing
Coordinate resources to drive feature adoption
Develop, maintain and grow Braze and Braze Ecosystem product knowledge.
Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.)
Proactively analyze customer product usage, develop whitespace analysis and identify growth opportunities
Quarterly whitespace mapping to increase revenue predictability
Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage
10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 5+ years of experience closing and/or managing global relationships with large and complex strategic customers
Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
Ability to research account(s), develop a point of view (POV) on the value your technology can drive for the account, and prioritize global client needs to maximize revenue
Proven success navigating large organizations and ability to quickly identify the decision makers and the decision-making process for large SaaS investments
Executive-level business acumen and proven ability to establish credibility as a trusted advisor at the top levels of an organization

Nice-to-haves

Prior experience in a startup technology company is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave

Professional Development