Job description

The Casino Host enhances the growth of gaming revenues through the development of our customer base, maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests. • Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program • Follow all relevant policies and procedures • Communicate with co-workers, table and slot team members, supervisors, and guests. • Interacts with marketing in hosting special events • Arranges special services related for players with proper play • Meets and greets players on the casino floor at special events or promotions • Makes sounds complimentary decisions based on tracked customer play • Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout • Provide hands-on real-time service for VIP customers that have relationships with player development team members. • Demonstrates exceptional guest services to both internal and external customers • Must be willing to continue to drive business • Remains informed of competitive promotional methods • Ability to meet the attendance guidelines of the job and adhere to departmental and company policies • Ability to maintain confidentiality of VIP information • Performs other duties as assigned by Management. • College degree or equivalent experience preferred but not required • Experience Casino Marketing/Hosts, Sales or Account Management preferred (Marketing, Luxury Hotel Services, or other Sales experience is a plus) • Minimum of Two (2) years of guest services experience, sales or marketing preferred. • Ability to think independently in making decisions to maximize customer service experience and program profitability • Ability to effectively manage time and perform multiple tasks simultaneously • Excellent interpersonal, communication, problem solving and analytical skills required • Must have excellent customer service skills • Excellent networking abilities • Avid member of the local community, including commercial and industry awareness • Must have the ability to gracefully resolve challenging situations • Must have exceptional guest service skills • Experience in casino and or hotel environment preferred • Must have strong telemarketing skills. • Must possess excellent interpersonal, communication, team-building and problem-solving skills. • Must be resourceful and highly motivated in seeking out new VIP opportunities • Must be able to work effectively across all departments • Must present a well-groomed, professional appearance • Must be willing to adhere to all Louisiana gaming regulations and guidelines • Must be willing to work any shift and any day when necessary • Must be able to work extended hours during special events, including limited overnight travel • Must have the ability to work flexible schedules, including nights, weekends, and holidays. • Must speak and write fluently in English • Must present a well-groomed professional appearance • Must be able to listen and respond to visual and aural cues • Must have excellent oral and written communication skills Additional Requirements: • Must be able to move quickly around property • Must be able to stand or sit for a long period of time maybe required • Must be able to bend, crouch, kneel, twist and work at a desk • Responds to visual and aural cues • Must be able to work independently and proven to be self-motivated • Must present a well-groomed appearance • Must have the manual dexterity to operate a computer and other necessary office equipment • Must be able to continuously maneuver around office and casino • Must be able to respond calmly and make rational decisions when handling guests’ needs GAMING PERMIT: Non-Key The Casino Host enhances the growth of gaming revenues through the development of our customer base, maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

Requirements

Must-haves

The Casino Host enhances the growth of gaming revenues through the development of our customer base, maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.
Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program
Follow all relevant policies and procedures
Communicate with co-workers, table and slot team members, supervisors, and guests.
Interacts with marketing in hosting special events
Arranges special services related for players with proper play
Meets and greets players on the casino floor at special events or promotions
Makes sounds complimentary decisions based on tracked customer play
Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout
Provide hands-on real-time service for VIP customers that have relationships with player development team members.
Demonstrates exceptional guest services to both internal and external customers
Must be willing to continue to drive business
Remains informed of competitive promotional methods
Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
Ability to maintain confidentiality of VIP information
Performs other duties as assigned by Management.
Ability to think independently in making decisions to maximize customer service experience and program profitability
Ability to effectively manage time and perform multiple tasks simultaneously
Excellent interpersonal, communication, problem solving and analytical skills required
Must have excellent customer service skills

Nice-to-haves

College degree or equivalent experience preferred but not required
Experience Casino Marketing/Hosts, Sales or Account Management preferred (Marketing, Luxury Hotel Services, or other Sales experience is a plus)
Minimum of Two (2) years of guest services experience, sales or marketing preferred.
Experience in casino and or hotel environment preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium