Job description

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity This is a rapidly growing area, and Studio+ is helping clients reimagine customer, employee, and operational experiences through Salesforce, Data Cloud, Agentforce, automation, analytics, and AI-enabled transformation. Most of your time will be spent embedded with client teams, leading business and technology conversations that help clients innovate, modernize, and create measurable value. As a Manager in Salesforce Solution Architecture, you will shape solution direction across complex Salesforce programs. You will bridge business strategy, functional process design, data and integration architecture, AI enablement, governance, adoption, and delivery execution. Your leadership will help clients decide when to use AI, when to use automation, and when to simplify processes before technology is applied. Your key responsibilities • Lead business-led discovery and design sessions with executive sponsors, product owners, users, architects, and delivery teams to define desired outcomes, user journeys, decision points, business processes, and value measures. • Own or guide Salesforce solution architecture across multi-cloud environments, including Sales, Service, Experience, Revenue/CPQ, Marketing, Data Cloud/Data 360, Agentforce, MuleSoft, Tableau, Slack, and related enterprise systems where relevant. • Define target-state solution roadmaps that balance business value, user adoption, AI enablement, governance, data readiness, integration complexity, security, privacy, technical debt, and delivery feasibility. • Lead the design of agentic and AI-assisted solutions, including use case qualification, prompt and instruction strategy, trusted data grounding, human-in-the-loop controls, escalation paths, testing approach, operating model, and adoption plan. • Guide teams in the use of Prompt Builder, Agentforce, Einstein, Flow, Apex, APIs, Data Cloud/Data 360, and enterprise knowledge sources to create practical solutions that improve productivity and business outcomes. • Establish design standards, architecture decision records, reusable patterns, governance considerations, and quality checkpoints for Salesforce delivery teams. • Lead or support pre-sales activities, including solution shaping, RFP responses, statements of work, estimates, delivery plans, staffing models, and executive storytelling. • Identify and mitigate risks across business process design, technology, data, integration, security, privacy, responsible AI, change management, and adoption. • Coach and guide analysts, consultants, seniors, developers, and architects to create high-quality deliverables and client-ready recommendations. • Partner with client and EY leadership to track value realization, adoption, delivery quality, and long-term scalability of implemented solutions. Skills and attributes for success • Executive presence and strong oral and written communication skills, with comfort leading conversations with stakeholders at all levels. • Ability to translate business strategy and functional needs into scalable Salesforce solution architecture and delivery roadmaps. • Deep Salesforce platform knowledge, including configuration, security, automation, integration, data model, deployment, and multi-cloud architecture patterns. • AI fluency and practical experience shaping generative AI or agentic use cases, including prompt design, grounding, evaluation, responsible AI controls, adoption, and value measurement. • Knowledge of Agentforce concepts such as agents, topics, actions, instructions, knowledge retrieval, testing, monitoring, escalation, and operating model design. • Knowledge of Data Cloud/Data 360 concepts such as ingestion, identity resolution, unified profiles, calculated insights, segmentation, activation, governance, and AI grounding. • Ability to evaluate build/buy/extend trade-offs, maximize out-of-the-box Salesforce capabilities, and recommend when custom development is warranted. • Experience applying cybersecurity, privacy, data governance, responsible AI, and risk management considerations to enterprise solution design. • Strong relationship-building, people leadership, delivery governance, complex problem-solving, critical thinking, and communicating with impact. To qualify for the role, you must have: • A Bachelor’s degree is required (4-year degree) • Typically 4-6+ years of relevant Salesforce implementation experience with teams of five or more people, including hands-on configuration, customization, or architecture responsibilities. • Minimum 3 years of experience leading teams of analysts, developers, or consultants. • Minimum 2 years of Salesforce solution or technical architecture experience on enterprise projects. • Experience directing Salesforce development teams working with Apex, Lightning Web Components, SOQL, Flow, APIs, integrations, or equivalent Salesforce platform capabilities. • Experience integrating Salesforce with external systems and designing secure, scalable data and integration patterns. • Salesforce Administrator and Platform App Builder certifications, or equivalent Salesforce credentials and demonstrated platform proficiency. • Ability to manage multiple priorities, lead through ambiguity, communicate clearly, and travel based on client needs. Ideally, you'll also have: • Salesforce Application Architect, System Architect, Integration Architect, Data Architect, Sharing and Visibility Architect, or related architect-level certification. • Salesforce Certified Agentforce Specialist, Salesforce AI Associate, Salesforce Data Cloud Consultant, or Salesforce Data 360 Consultant certification. • Hands-on or advisory experience with Agentforce, Prompt Builder, Einstein, Data Cloud/Data 360, MuleSoft, Tableau, Slack, Marketing Cloud, Experience Cloud, or Revenue/CPQ. • Experience establishing AI governance or Salesforce AI Center of Excellence patterns, including roles, decision rights, prioritization, development standards, monitoring, and value tracking. • Experience designing AI-enabled operating models, value cases, adoption plans, or change management approaches for enterprise clients. • Previous experience leading offshore or nearshore development teams and coordinating across multiple workstreams. What success looks like in this role • You shape client strategy and solution direction, not just platform configuration. • You help clients identify where Salesforce, Data Cloud, Agentforce, automation, and AI can create measurable business value while staying grounded in governance and adoption realities. • You lead teams to produce practical, scalable, secure, and maintainable architectures that clients can operate long term. • You elevate the practice through reusable patterns, pursuit support, coaching, and thought leadership in modern Salesforce and AI-enabled transformation. What we look for We are looking for individuals who combine Salesforce architecture depth, business transformation ability, AI fluency, and consulting leadership. The right person can navigate the intricacies of business, data, technology, and change management; lead teams through complexity; and make practical decisions that improve client outcomes and strengthen our Salesforce capability. What we offer you At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers . • The salary range for this job is: • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $166,900 to $278,100 • Bay Area California offices – $173,800 to $289,700 • All other offices locations in the US, including Sacramento – $139,100 to $254,900 • Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Are you ready to shape your future with confidence? Apply today. • To make the most of your application experience, please limit yourself to two applications within a six-month period. • EY accepts applications for this position on an on-going basis. • For those living in California, please click here for additional information. • At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. All in to shape the future with confidence. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .

Requirements

Must-haves

Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Your key responsibilities
Define target-state solution roadmaps that balance business value, user adoption, AI enablement, governance, data readiness, integration complexity, security, privacy, technical debt, and delivery feasibility.
Guide teams in the use of Prompt Builder, Agentforce, Einstein, Flow, Apex, APIs, Data Cloud/Data 360, and enterprise knowledge sources to create practical solutions that improve productivity and business outcomes.
Establish design standards, architecture decision records, reusable patterns, governance considerations, and quality checkpoints for Salesforce delivery teams.
Lead or support pre-sales activities, including solution shaping, RFP responses, statements of work, estimates, delivery plans, staffing models, and executive storytelling.
Identify and mitigate risks across business process design, technology, data, integration, security, privacy, responsible AI, change management, and adoption.
Coach and guide analysts, consultants, seniors, developers, and architects to create high-quality deliverables and client-ready recommendations.
Partner with client and EY leadership to track value realization, adoption, delivery quality, and long-term scalability of implemented solutions.
Skills and attributes for success
Executive presence and strong oral and written communication skills, with comfort leading conversations with stakeholders at all levels.
Ability to translate business strategy and functional needs into scalable Salesforce solution architecture and delivery roadmaps.
Deep Salesforce platform knowledge, including configuration, security, automation, integration, data model, deployment, and multi-cloud architecture patterns.
AI fluency and practical experience shaping generative AI or agentic use cases, including prompt design, grounding, evaluation, responsible AI controls, adoption, and value measurement.
Knowledge of Agentforce concepts such as agents, topics, actions, instructions, knowledge retrieval, testing, monitoring, escalation, and operating model design.
Knowledge of Data Cloud/Data 360 concepts such as ingestion, identity resolution, unified profiles, calculated insights, segmentation, activation, governance, and AI grounding.
Ability to evaluate build/buy/extend trade-offs, maximize out-of-the-box Salesforce capabilities, and recommend when custom development is warranted.
Experience applying cybersecurity, privacy, data governance, responsible AI, and risk management considerations to enterprise solution design.
Strong relationship-building, people leadership, delivery governance, complex problem-solving, critical thinking, and communicating with impact.
To qualify for the role, you must have:
A Bachelor’s degree is required (4-year degree)
Typically 4-6+ years of relevant Salesforce implementation experience with teams of five or more people, including hands-on configuration, customization, or architecture responsibilities.

Nice-to-haves

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Keywords to mirror

goai

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

401(K)

Paid Time Off