Job description

This position is located at 10250 Santa Monica Blvd, Los Angeles, California, 90067 United States The Anthropologie Weddings Brand Manager will build, execute, and evolve the brand strategy by leading key initiatives, setting selling & service goals, and motivating store teams to deliver a unique and compelling bridal experience in our growing portfolio of shop locations. We welcome candidates based anywhere in the United States. However, you must live within reasonable commuting distance of an Anthropologie Weddings shop and be available to work on-site when not traveling. Customer Experience • Cultivates a culture of genuine customer connection by being highly focused on ensuring teams deliver exceptional customer experiences that are unique, engaging and personalized • Drives a selling and service culture by driving sales through accountability while elevating the customer experience and establishing lasting connections with customers • Sets measurable goals and partners with the Home Office and Regional/District team to provide outfitting education, team development, and client outreach direction • Oversees the salon appointment process by ensuring that teams analyze sales & payroll in order to maximize salon bookings while delivering individualized and special bridal appointment experiences • Partners with Anthropologie and Anthropologie Wedding teams, Contact Center staff, and external vendor partners to quickly resolve customer service and order issue escalations Leadership + Motivation • Motivates and inspires shop managers and teams to achieve shop selling goals and hold teams accountable for achieving a boutique-like bridal experience • Partners with store teams to strategize staffing and training needs to support initiatives, as well as ensuring clear lines of feedback from these teams back to Home Office • Identifies and shares best practices across the organization; developing a strong culture and growing capability within the field teams. • Partners with store teams to develop a proactive talent planning and hiring strategy; Personally protects time to interview to build leadership teams and have an external network of top talent Brand Operations • Oversees day-to-day operations on all aspects of the business and be able to anticipate issues before they occur; suggests and implements solutions in an effective manner • Collaborates with the brand and store leadership to plan a strategic approach to daily, weekly, and monthly priorities • Assists in weekly and monthly operational reporting and analytics surrounding sales, KPIs and initiative performance, and helps to analyze this data to articulate takeaways and action points for improvements • Manages payroll for entire brand which includes seeking opportunities for budget optimization and process improvement; Actively communicates and collaborates with relevant partners to action recommendations • Owns coordination of AW initiatives; considering all teams’ and vendors’ scheduling needs, as well as business peaks and valleys • Provides general operational support for all brand initiatives and projects and assist with administrative tasks as needed Communication + Relationships • Functions as an intermediary between department leads, store teams, and market vendors in all assigned projects, and be responsible for communicating updates, managing timelines, and providing operational support to ensure seamless delivery of projects • Partners with Buying, Buying Operations, Web teams, and external vendors to coordinate unique product assortments for each Made-to-Order event • Partners with cross-functional teams (events, PR, social, styling) to develop strategies and plans to support brand efforts that drive engagement and deliver business objectives, ensuring consistency of execution • Partners with Store Operations and Training & Development teams to develop training resources for store teams to support initiatives • 5+ years of high-touch specialty retail experience • 4+ years multi-unit retail experience • Strong merchant skills and a history of delivering financial results • Proven record of hiring and developing great talent • Experience in driving strategic initiatives, influencing others, and conflict resolution URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits USD $95,000.00 - USD $105,000.00 /Yr. Los Angeles City: Qualified applicants with criminal histories will be considered for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance. URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Requirements

Must-haves

We welcome candidates based anywhere in the United States. However, you must live within reasonable commuting distance of an Anthropologie Weddings shop and be available to work on-site when not traveling.
Customer Experience
Cultivates a culture of genuine customer connection by being highly focused on ensuring teams deliver exceptional customer experiences that are unique, engaging and personalized
Drives a selling and service culture by driving sales through accountability while elevating the customer experience and establishing lasting connections with customers
Sets measurable goals and partners with the Home Office and Regional/District team to provide outfitting education, team development, and client outreach direction
Oversees the salon appointment process by ensuring that teams analyze sales & payroll in order to maximize salon bookings while delivering individualized and special bridal appointment experiences
Partners with Anthropologie and Anthropologie Wedding teams, Contact Center staff, and external vendor partners to quickly resolve customer service and order issue escalations
Leadership + Motivation
Motivates and inspires shop managers and teams to achieve shop selling goals and hold teams accountable for achieving a boutique-like bridal experience
Partners with store teams to strategize staffing and training needs to support initiatives, as well as ensuring clear lines of feedback from these teams back to Home Office
Identifies and shares best practices across the organization; developing a strong culture and growing capability within the field teams.
Partners with store teams to develop a proactive talent planning and hiring strategy; Personally protects time to interview to build leadership teams and have an external network of top talent
Brand Operations
Oversees day-to-day operations on all aspects of the business and be able to anticipate issues before they occur; suggests and implements solutions in an effective manner
Collaborates with the brand and store leadership to plan a strategic approach to daily, weekly, and monthly priorities
Assists in weekly and monthly operational reporting and analytics surrounding sales, KPIs and initiative performance, and helps to analyze this data to articulate takeaways and action points for improvements
Manages payroll for entire brand which includes seeking opportunities for budget optimization and process improvement; Actively communicates and collaborates with relevant partners to action recommendations
Owns coordination of AW initiatives; considering all teams’ and vendors’ scheduling needs, as well as business peaks and valleys
Provides general operational support for all brand initiatives and projects and assist with administrative tasks as needed
Communication + Relationships
Partners with Buying, Buying Operations, Web teams, and external vendors to coordinate unique product assortments for each Made-to-Order event
Partners with cross-functional teams (events, PR, social, styling) to develop strategies and plans to support brand efforts that drive engagement and deliver business objectives, ensuring consistency of execution
Partners with Store Operations and Training & Development teams to develop training resources for store teams to support initiatives
5+ years of high-touch specialty retail experience

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Pto