Account Manager - Enterprise at NexHealth

Job description

About NexHealth Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides, instant meal delivery, and unlimited streaming, why do you still have to call to schedule a doctor’s appointment and fill out a clipboard in the waiting room? NexHealth’s mission is to accelerate innovation in healthcare by connecting patients, providers, and developers. We’re building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform that powers software, APIs, payments, and patient experiences across the ecosystem. Founded: 2017 Headquarters: San Francisco, CA Funding: $177M Series C Employees: 200+ Trusted by tens of thousands of providers and hundreds of health-tech developers — forging the infrastructure layer that modern healthcare needs About the Role NexHealth is seeking an Enterprise Account Manager to own and grow relationships with our most complex, multi-location customers. This is a senior post-sale role focused on value realization, renewal ownership, and executive engagement — not reactive account coverage. What You’ll Do Own post-sale success and retention for a defined Enterprise portfolio Translate pre-sale objectives into actionable success plans Lead strategic business reviews demonstrating impact and roadmap alignment Build trusted relationships with executive sponsors and champions Proactively identify risks and escalate appropriately Own renewal strategy and execution Surface opportunities for account growth and expansion in partnership with AEs Collaborate cross-functionally to ensure customer commitments are met What You’ll Bring 5–7 years of Enterprise SaaS account management experience Proven ownership of renewals with complex, multi-stakeholder customers Strong executive presence and strategic communication skills Demonstrated success driving change management in multi-location organizations Ability to prioritize, set boundaries, and focus on high-impact work Healthcare experience is a plus, not required Strategic business reviews delivered consistently and effectively Executive relationships are active and productive Renewal goals are met or exceeded Risks are identified early and addressed proactively Customers see NexHealth as a strategic partner Compensation Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of commissions. Variable compensation type is determined by your role and level. Other benefits may include stock options, an unlimited paid time off policy, and up to 100% coverage on medical, vision and dental insurance. NexHealth Compensation Range $130,000 — $170,000 USD Benefits Full Medical, Dental, and Vision (up to 100% covered) 401K and commuter benefits Flexible PTO High-impact work that directly improves the healthcare experience for millions Our Values Solve the customer’s problems, not yours When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers. Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses. Say what’s on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication. Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster. Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact talent@nexhealth.com to request assistance.

Requirements

Must-haves

What You’ll Do
Own post-sale success and retention for a defined Enterprise portfolio
Translate pre-sale objectives into actionable success plans
Lead strategic business reviews demonstrating impact and roadmap alignment
Build trusted relationships with executive sponsors and champions
Proactively identify risks and escalate appropriately
Own renewal strategy and execution
Surface opportunities for account growth and expansion in partnership with AEs
Collaborate cross-functionally to ensure customer commitments are met
What You’ll Bring
5–7 years of Enterprise SaaS account management experience
Proven ownership of renewals with complex, multi-stakeholder customers
Strong executive presence and strategic communication skills
Demonstrated success driving change management in multi-location organizations
Ability to prioritize, set boundaries, and focus on high-impact work
Strategic business reviews delivered consistently and effectively
Executive relationships are active and productive
Renewal goals are met or exceeded
Risks are identified early and addressed proactively
Customers see NexHealth as a strategic partner

Nice-to-haves

Healthcare experience is a plus, not required

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Paid Time Off