Customer Success Advisor

• As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.
• The Culture Memo: Our Operating System
• Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.
• Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.
• The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.
• Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.
• Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.
• The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.
• We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.
• Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.
• Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.
• Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.
• Act as the ‘voice of the customer’ inside the company.
• Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.
• Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.
• Drive key metrics such as GRR, NRR, and value realization.
• Become a SAFE platform expert and help customers become self-sufficient.
• Assist in identifying and documenting best practices and ensuring customer environments align with them.
• Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.
• Communicate and track customer product enhancements with SAFE Product Management.
• Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.
• Demonstrated ability to communicate technical risk to non-technical/executive audiences.
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.
• Empathy with the customer; listening power

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