Job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer - Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. - Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. - Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. - Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. POSITION SUMMARY: Reporting to the Director of Software Engineering, the Staff Engineer or Architect (Agentic AI Team) will be responsible for designing, building, and owning agent systems end-to-end - from design through production. This role involves building reliable, steerable, multi-step agent workflows that plan, execute, observe outcomes, and iteratively improve. This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed. This will be a full-time, permanent position, either working out of the Vancouver office on a hybrid model (3-days per week in the office) or remotely within North America. WHAT YOU’LL BE DOING: - Design, build, and own agent systems end-to-end - from design through production - for identity, fraud, risk, and commerce workflows. You own the eval harness and observability for what you ship, not just the happy path. - Build reliable, steerable, multi-step agent workflows that plan, execute, observe outcomes, and iteratively improve - including tool use and human-in-the-loop patterns appropriate to regulated, high-stakes decisions. - Troubleshoot novel, non-deterministic failures across models, tools, orchestration, and infrastructure. You stay calm under ambiguity, form hypotheses, instrument the system, and find the root cause. - Work in a compliance-heavy, globally regulated domain where auditability, correctness, and human oversight are features, not afterthoughts. - Set and communicate a technical vision - to teammates and to the agents you direct. You make the implicit explicit: a spec an agent can execute is a spec a teammate can trust. - Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools. - Orchestrate AI agents in your daily work and hold the bar on what they produce. You keep a clear mental model of the system, verify what changed, and stay accountable - AI is a force multiplier, not an excuse. WHAT YOU’LL BRING: - 8+ years of software engineering experience with demonstrated impact on production systems. - Fluency using AI agents in your own engineering workflow - you can show us how you keep a mental model, verify outputs, and stay accountable while moving faster with AI. - Demonstrated ability to own features end-to-end and communicate trade-offs clearly to both technical and non-technical stakeholders. - Experience working on challenging, novel, or ambiguous projects where you had to define the problem, not just solve a handed-down spec. - Hands-on experience building with LLMs - prompt engineering, RAG, tool use, and at least one agent framework (e.g. LangGraph, CrewAI, AutoGen, or similar), plus evaluation frameworks for agent behavior. NICE TO HAVE: - Experience in financial services, identity, fraud, or risk domains, or other compliance-heavy environments (AML, fraud rules engines, identity graphs, risk scoring). - Multi-agent orchestration patterns and production-grade evaluation harnesses. - AI observability tooling; MLOps practices (experiment tracking, model registries, feature stores). - Vector databases, knowledge graphs, or structured retrieval for agent memory. INTERVIEW PROCESS: At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do. Here's what you can expect throughout the interview process: - Recruiter Interview: 30 Minutes - Hiring Manager Interview: 30 Minutes - Technical Interview: 120 Minutes - Final Leadership Interview: 30 Minutes Thriving at Trulioo At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn ca.linkedin.com, or learn more about us at www.trulioo.com trulioo.com If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy trulioo.com in the section “When you apply for a job”.

Requirements

Must-haves

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.
This will be a full-time, permanent position, either working out of the Vancouver office on a hybrid model (3-days per week in the office) or remotely within North America.
Design, build, and own agent systems end-to-end - from design through production - for identity, fraud, risk, and commerce workflows. You own the eval harness and observability for what you ship, not just the happy path.
Build reliable, steerable, multi-step agent workflows that plan, execute, observe outcomes, and iteratively improve - including tool use and human-in-the-loop patterns appropriate to regulated, high-stakes decisions.
Troubleshoot novel, non-deterministic failures across models, tools, orchestration, and infrastructure. You stay calm under ambiguity, form hypotheses, instrument the system, and find the root cause.
Work in a compliance-heavy, globally regulated domain where auditability, correctness, and human oversight are features, not afterthoughts.
Set and communicate a technical vision - to teammates and to the agents you direct. You make the implicit explicit: a spec an agent can execute is a spec a teammate can trust.
Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
Orchestrate AI agents in your daily work and hold the bar on what they produce. You keep a clear mental model of the system, verify what changed, and stay accountable - AI is a force multiplier, not an excuse.
8+ years of software engineering experience with demonstrated impact on production systems.
Fluency using AI agents in your own engineering workflow - you can show us how you keep a mental model, verify outputs, and stay accountable while moving faster with AI.
Demonstrated ability to own features end-to-end and communicate trade-offs clearly to both technical and non-technical stakeholders.
Experience working on challenging, novel, or ambiguous projects where you had to define the problem, not just solve a handed-down spec.
Hands-on experience building with LLMs - prompt engineering, RAG, tool use, and at least one agent framework (e.g. LangGraph, CrewAI, AutoGen, or similar), plus evaluation frameworks for agent behavior.

Nice-to-haves

Experience in financial services, identity, fraud, or risk domains, or other compliance-heavy environments (AML, fraud rules engines, identity graphs, risk scoring).
Multi-agent orchestration patterns and production-grade evaluation harnesses.
AI observability tooling; MLOps practices (experiment tracking, model registries, feature stores).
Vector databases, knowledge graphs, or structured retrieval for agent memory.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave

Wellness