Production and Operational Support
· Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented
· Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs
· Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider
· Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting
· Provide subject matter expertise to support outsourced service provider as needed. Ensure that business practices are represented in support scripts and incident management activates.
· Proactively identify and suggest improvement areas for Operational Support.
· Support internal/external audit requests
Deliver End User Demos and Facilitate Training
· Provide system demos to end users
· Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
· Help coordinate and facilitate end user training sessions
“Must Have”
§ 7-8 years of relevant BSA work experience
§ Strong understanding of the Software Development Life Cycle (SDLC)
§ Knowledge and understanding of industry standard/best practices requirements gathering methodologies
§ Knowledge and understanding of Information Technology systems and software development
§ Strong understanding of testing methodology
§ Ability to understand technical architecture design of business applications
§ Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)
§ Working knowledge of requirements management tools
§ Working independently as well as in project teams
“Nice to Have”
· Understanding of insurance services operations
· Understanding of financial services operations; knowledge of internal operations and systems a plus
· Project Management experience is a plus
· Understanding of Scrum framework
All your information will be kept confidential according to EEO guidelines.