Job description

As the Community Manager, you will serve as the always-on voice of Squishmallows, executing out-of-the-box campaigns that drive brand growth and reach new audiences! Reporting to the Senior Manager, you will maintain a strong connection with our passionate community, blending original content, influencer partnerships, and proactive engagement. You will leverage your deep understanding of social platforms to maintain a strong brand voice while strategically tapping into cultural trends. Come join one of the world's biggest toy-making companies and help us shape the future of play! What You Will Do: • Manage and grow our Squishmallows community through regular posting, active engagement, and proactive identification of category- and culture-defining trends • Maintain a consistent brand voice and style in creative assets and post copy across all social media platforms (including Instagram, TikTok, Facebook, and Threads) • Own and maintain the Social Media Posting Calendar, collaborating closely with social and marketing teams to ensure alignment across all business needs • Ideate and create highly engaging social media content tailored specifically for platforms like Instagram and TikTok • Respond to comments, messages, and inquiries in a timely, professional manner while fostering positive, lasting relationships with the fan community • Proactively identify and address customer concerns, escalating trends and immediate issues to key internal stakeholders • Perform comprehensive social listening and monitoring, delivering actionable weekly, monthly, and quarterly reports on campaign success metrics • Perform other duties as assigned Supervisor Responsibilities: Yes What We Are Looking For: • 3+ years of professional experience in community management and social media • Proven experience supporting best-in-class, large-scale social media campaigns with a track record of delivering on key KPIs • Hands-on experience ideating content and managing diverse social channels (including Instagram, TikTok, Facebook, YouTube, X/Twitter, and Threads) • Strong copywriting skills specifically tailored for social media posts, community engagement, and brand storytelling • Fluency in measurement and social platform tools (such as Sprout Social) with a passion for research and data analysis • Highly organized, self-starting mindset with extreme attention to detail and timeline management in a high-pressure, time-sensitive environment • Exceptional interpersonal skills and a collaborative attitude, demonstrating the ability to work effectively across different teams, departments, and external partners Nice To Have: • Bachelor's degree in Marketing, Communications, or a related field is a plus • Prior experience within the toy, entertainment, or consumer packaged goods (CPG) industries What We Offer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. What We Offer The salary range for this position is $98,640.00 - $121,320.00 / Yr. The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states. Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement. Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Working at Jazwares At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business. • Passion : Our conviction and enthusiasm show in our products, relationships, and commitment to our community. • Collaboration : We share one vision worldwide, constantly striving to improve and innovate together. • Humility : We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent. Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together! JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Who We Are Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Five Nights at Freddy’s™, Disney™, BumBumz™, and BLDR™. In addition to toys, offerings include costumes, games, and pillows. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn , X , Instagram , and Facebook . Recruitment Safety Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com . Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to jazlegal@jazwares.com . We look forward to you experiencing a safe and enjoyable application process at Jazwares!

Requirements

Must-haves

Manage and grow our Squishmallows community through regular posting, active engagement, and proactive identification of category- and culture-defining trends
Maintain a consistent brand voice and style in creative assets and post copy across all social media platforms (including Instagram, TikTok, Facebook, and Threads)
Own and maintain the Social Media Posting Calendar, collaborating closely with social and marketing teams to ensure alignment across all business needs
Ideate and create highly engaging social media content tailored specifically for platforms like Instagram and TikTok
Respond to comments, messages, and inquiries in a timely, professional manner while fostering positive, lasting relationships with the fan community
Proactively identify and address customer concerns, escalating trends and immediate issues to key internal stakeholders
Perform comprehensive social listening and monitoring, delivering actionable weekly, monthly, and quarterly reports on campaign success metrics
Perform other duties as assigned
Supervisor Responsibilities: Yes
3+ years of professional experience in community management and social media
Proven experience supporting best-in-class, large-scale social media campaigns with a track record of delivering on key KPIs
Hands-on experience ideating content and managing diverse social channels (including Instagram, TikTok, Facebook, YouTube, X/Twitter, and Threads)
Strong copywriting skills specifically tailored for social media posts, community engagement, and brand storytelling
Fluency in measurement and social platform tools (such as Sprout Social) with a passion for research and data analysis
Highly organized, self-starting mindset with extreme attention to detail and timeline management in a high-pressure, time-sensitive environment
Exceptional interpersonal skills and a collaborative attitude, demonstrating the ability to work effectively across different teams, departments, and external partners

Nice-to-haves

Bachelor's degree in Marketing, Communications, or a related field is a plus
Prior experience within the toy, entertainment, or consumer packaged goods (CPG) industries

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ukg
Effort: medium

Benefits

Benefits detected in the listing.

Vision

401(K)