POSITION SUMMARY
The Account Director oversees the account and as well as other projects for our clients. The Account Director is the senior person on an account and oversees the creative, strategic and operational direction in order to deliver excellence. The Account Director is responsible for gaining a clear understanding of the existing client needs, developing and implementing relationships and strategies to increase the company’s service offerings to the client. Additionally, the Account Director is responsible for the overall financial performance of the account(s) and ensuring the achievement of budgeted profit. The Account Director is responsible for savings delivery and service delivery.
We are looking for someone who is immediately available and has experience working extensively with client in the fashion & beauty industry.
JOB DUTIES
(* denotes an “essential function”)
Oversee one or more account teams
Manage the team to ensure the delivery of BAU operational excellence
Manage the day to day client relationship
Identify opportunities to develop the account
Ensure the achievement of budgeted profit
Provide leadership for an individual or team
Directly responsible for account P&L. Analyze on a line by line where time is being spent on the account.
*Conduct diagnostic meetings with existing clients for process audits along with issue tracking and resolution
*Provide support in crafting responses to RFIs/RFPs and SOW s
*Provide quotes. Build and expand client pricing schedules to align with client support requirements
*Seek opportunities to expand service offerings
*Conduct budget review meetings with the client as needed
Ensure regular communication with clients and manage client expectations
Be the senior point of contact for the client. Be the client escalation point at a senior leadership
*Plan yearly scope of work/budget with the client to discuss client relationship , performance, budget, forecasting and new strategic initiatives.
*Oversee the management of project/campaign details & coordination from start to completion
Train the client on how to use internal Tag systems as required
Identify opportunities to expand the business to other areas of the company
Succession planning- Oversee the growth and management of staff
Oversee the creation of Management Information (MI) on a regular basis, i.e. weekly, monthly and quarterly, which must include metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Monthly reporting
Provide input, along with manager s support, for Quarterly Business Review (QBR) content
Take part in the Client Feedback Program to monitor client satisfaction levels
May manage more than one account
Recruit for new staff
JOB QUALIFICATIONS
Bachelor s Degree in Marketing or related field. A combination or work experience and education can be substituted.
5 years of experience in Account Management
4-7 years sales background or project management background
Minimum 3 years experience in marketing production service delivery or a sourcing role
Strong subject matter expertise in Creative Production or Sourcing
Working knowledge of campaign management and content production across all media channels
Understanding production and versioning of TVC elements, digital and social exection , print (including direct mail, literature), Press and Out of Home (OOH)
Experience with leveraging Project Management, Workflow and Digital Asset Management technology
Experience with the billing cycle from invoice generation to accounts receivables
Experience in more than 1 more media type
Demonstrate ownership and management of one or more P&Ls
Superior customer service skills
Excellent written and verbal communication skills
Ability to multitask, prioritize workload and must be extremely detail oriented
Polished presentation skills
Highly organized
Motivate and lead a team
WORKING CONDITIONS
Office Environment
The salary range for this position is $100k minimum - $125k maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.
This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
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