Job description

Being on medication is tough enough. We want to make getting it the easy part . Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands. We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts. The HR Generalist serves as the primary HR resource for managers and employees within assigned operational business units supporting a workforce of 300+ employees. This role is heavily focused on employee relations, workplace investigations, performance management, employee coaching, and manager support in a fast-paced, high-volume environment. The ideal candidate has experience partnering with operational leaders to address employee concerns, conduct investigations, manage corrective action processes, resolve workplace conflicts, and ensure consistent application of company policies and employment practices. Success in this role requires sound judgment, strong interpersonal skills, and the ability to manage a high volume of employee relations matters while balancing employee experience and business needs. This position works closely with specialized HR teams, including Talent Acquisition, Benefits, Compensation, and Leave Administration, but is not responsible for the day-to-day administration of recruiting, benefits, or leave programs. Employee Relations & Conflict Resolution: • Serve as the primary HR contact for employees and managers regarding employee relations matters, policy interpretation, workplace concerns, and conflict resolution. • Conduct prompt, thorough, and impartial investigations involving employee complaints, policy violations, misconduct allegations, and workplace conflicts. • Gather facts, conduct interviews, document findings, and provide recommendations for resolution while ensuring consistency and compliance. • Partner with leaders on performance management, attendance concerns, corrective actions, and employee coaching opportunities. • Advise managers on employee relations best practices, employment law considerations, and effective management of workplace issues. • Mediate conflicts between employees or between employees and managers and facilitate fair, consistent resolutions. • Identify trends and recurring issues within assigned client groups and recommend proactive solutions. HR Partnerships and support: • Support managers and leaders in the day-to-day management of a large operational workforce. • Partner with leaders to address employee performance, conduct, attendance, engagement, and retention concerns. • Collaborate with Talent Acquisition, Benefits, Compensation, and Leave Administration teams when specialized support is required. • Support organizational change initiatives, policy implementation, and workforce planning efforts. • Participate in annual performance review and merit planning processes. Documentation & Reporting: • Maintain accurate records of investigations, employee concerns, and resolutions, per company policies and legal requirements. • Prepare reports and provide regular updates to leaders on trends and patterns related to turnover and employee issues. Employee Engagement: • Promote a positive work environment by fostering open communication and addressing employee concerns proactively. Support employee engagement initiatives to maintain morale. • Assist in the delivery of HR training as needed. Education/Degree Requirements/Certifications • Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience). Experience • Minimum of 3+ years of experience in human resources, with a focus on employee relations, investigations, performance management, and manager coaching. • Experience supporting large employee populations (300+ employees) in a high-volume operational environment. • Experience conducting workplace investigations and managing complex employee relations matters. • Experience supporting both exempt and non-exempt employee populations. • Preferred experience supporting contact centers, healthcare operations, pharmacy operations, logistics, manufacturing, distribution, retail, or other high-volume workforce environments. • HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred. Knowledge • Strong knowledge of employment laws and regulations (e.g., ADA, FMLA, Title VII, etc.). • Experience with HRIS and Microsoft Office Suite (Word, Excel, PowerPoint). Skills • Proven ability to handle sensitive and confidential information with discretion. • Excellent interpersonal and communication skills, with the ability to build relationships and resolve conflicts. • Strong problem-solving skills and the ability to remain impartial in challenging situations. Competencies • Conflict Management: ability to foster open communication and ensure that all parties are heard, to facilitate fair resolutions that align with company policy. • Problem-solving: the ability to assess situations, gather relevant information, analyze facts and documentation findings, and make informed decisions that are legally compliant and aligned with company values. • Interpersonal Skills: the ability to work efficiently across functions, communicate effectively, build relationships, and establish trust. Travel or Physical Requirements • Travel to other office locations, including our Whippany, NJ campus. Compliance Requirements Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities. Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable. Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year. The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations. USD $47,600.00 - USD $69,700.00 /Yr.

Requirements

Must-haves

Serve as the primary HR contact for employees and managers regarding employee relations matters, policy interpretation, workplace concerns, and conflict resolution.
Conduct prompt, thorough, and impartial investigations involving employee complaints, policy violations, misconduct allegations, and workplace conflicts.
Gather facts, conduct interviews, document findings, and provide recommendations for resolution while ensuring consistency and compliance.
Partner with leaders on performance management, attendance concerns, corrective actions, and employee coaching opportunities.
Advise managers on employee relations best practices, employment law considerations, and effective management of workplace issues.
Mediate conflicts between employees or between employees and managers and facilitate fair, consistent resolutions.
Identify trends and recurring issues within assigned client groups and recommend proactive solutions.
Support managers and leaders in the day-to-day management of a large operational workforce.
Partner with leaders to address employee performance, conduct, attendance, engagement, and retention concerns.
Collaborate with Talent Acquisition, Benefits, Compensation, and Leave Administration teams when specialized support is required.
Support organizational change initiatives, policy implementation, and workforce planning efforts.
Participate in annual performance review and merit planning processes.
Maintain accurate records of investigations, employee concerns, and resolutions, per company policies and legal requirements.
Prepare reports and provide regular updates to leaders on trends and patterns related to turnover and employee issues.
Promote a positive work environment by fostering open communication and addressing employee concerns proactively. Support employee engagement initiatives to maintain morale.
Assist in the delivery of HR training as needed.
Education/Degree Requirements/Certifications
Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
Minimum of 3+ years of experience in human resources, with a focus on employee relations, investigations, performance management, and manager coaching.
Experience supporting large employee populations (300+ employees) in a high-volume operational environment.
Experience conducting workplace investigations and managing complex employee relations matters.

Nice-to-haves

Preferred experience supporting contact centers, healthcare operations, pharmacy operations, logistics, manufacturing, distribution, retail, or other high-volume workforce environments.
HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.
Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off