Job description

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a hybrid position based out of our Johnston, IA office. What we’re looking for: SHAZAM is looking for a VP of Infrastructure to lead the vision, strategy, and execution of our enterprise technology infrastructure. This senior leadership role is responsible for ensuring the availability, security, scalability, and performance of our critical technology environments while driving innovation and operational excellence across the organization. This role will work closely with executive leadership to align technology investments with business objectives and support SHAZAM's continued growth and innovation. What you'll do: • Lead and develop teams responsible for infrastructure, systems, networks, telecommunications, cloud platforms, and operational support. • Ensure the availability, security, scalability, and performance of mission-critical technology environments supporting 24/7 operations. • Analyze industry trends and emerging technologies to drive innovation and continuous improvement across the technology landscape. • Develop and implement plans for capacity management, technology lifecycle planning, infrastructure modernization, staffing, and cost optimization. • Evaluate, recommend, and oversee the implementation of technology hardware, software, security solutions, and network infrastructure. • Establish and maintain policies, procedures, and controls that ensure information security, regulatory compliance, and business continuity. • Manage infrastructure architecture, disaster recovery readiness, and operational resilience initiatives. • Build and maintain strong relationships with executive leadership, business stakeholders, vendors, and strategic partners. • Oversee departmental budgets, technology investments, vendor contracts, and resource planning to maximize business value and return on investment. • Provide regular updates, reporting, and strategic recommendations to executive leadership and the Board of Directors as needed. • Ensure effective communication and coordination among stakeholders, technical teams, and business partners to deliver reliable and innovative technology solutions. What you need: • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. • 10+ years experience in technology infrastructure, enterprise systems, networking, cloud computing, or related technology disciplines. • 7+ years of experience leading and developing technical teams within a complex technology environment. • Strong expertise in enterprise infrastructure, including Windows and UNIX/Linux operating systems, networking, telecommunications, virtualization, cloud technologies, and cybersecurity. • Experience supporting highly available, mission-critical environments with stringent uptime, security, and performance requirements. • Proven experience managing budgets, technology investments, vendor relationships, and contract negotiations. • Strong understanding of information security principles, regulatory requirements, risk management, business continuity, and disaster recovery planning. • Ability to work collaboratively across departments and build strong internal and external business relationships. • Ability to respond to operational issues outside of normal business hours and support the needs of a 24/7 technology environment. • Willingness and ability to travel regularly for business needs. What’s in it for you: • A mission-driven company with a strong sense of purpose • A hybrid work environment that values flexibility and collaboration • Opportunities for professional development and career growth • A culture that values innovation, integrity, and community impact • Excellent benefits: • Health, dental, and vision insurance • 401(k) retirement plan with company match • Flexible spending and health savings accounts • Life insurance and short- and long-term disability provided at no cost • Time away from work – PTO, VTO, paid parental leave, and company holidays • Educational assistance Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer. SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.

Requirements

Must-haves

This is a hybrid position based out of our Johnston, IA office.
Lead and develop teams responsible for infrastructure, systems, networks, telecommunications, cloud platforms, and operational support.
Ensure the availability, security, scalability, and performance of mission-critical technology environments supporting 24/7 operations.
Analyze industry trends and emerging technologies to drive innovation and continuous improvement across the technology landscape.
Develop and implement plans for capacity management, technology lifecycle planning, infrastructure modernization, staffing, and cost optimization.
Evaluate, recommend, and oversee the implementation of technology hardware, software, security solutions, and network infrastructure.
Establish and maintain policies, procedures, and controls that ensure information security, regulatory compliance, and business continuity.
Manage infrastructure architecture, disaster recovery readiness, and operational resilience initiatives.
Build and maintain strong relationships with executive leadership, business stakeholders, vendors, and strategic partners.
Oversee departmental budgets, technology investments, vendor contracts, and resource planning to maximize business value and return on investment.
Provide regular updates, reporting, and strategic recommendations to executive leadership and the Board of Directors as needed.
Ensure effective communication and coordination among stakeholders, technical teams, and business partners to deliver reliable and innovative technology solutions.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
10+ years experience in technology infrastructure, enterprise systems, networking, cloud computing, or related technology disciplines.
7+ years of experience leading and developing technical teams within a complex technology environment.
Strong expertise in enterprise infrastructure, including Windows and UNIX/Linux operating systems, networking, telecommunications, virtualization, cloud technologies, and cybersecurity.
Experience supporting highly available, mission-critical environments with stringent uptime, security, and performance requirements.
Proven experience managing budgets, technology investments, vendor relationships, and contract negotiations.
Strong understanding of information security principles, regulatory requirements, risk management, business continuity, and disaster recovery planning.
Ability to work collaboratively across departments and build strong internal and external business relationships.
Ability to respond to operational issues outside of normal business hours and support the needs of a 24/7 technology environment.
Willingness and ability to travel regularly for business needs.
A mission-driven company with a strong sense of purpose
A hybrid work environment that values flexibility and collaboration

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: adp-workforce-now
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Parental Leave

Professional Development