Job description

Summary The A/R Staff Accountant owns the full accounts receivable cycle for both the commercial and residential sides of Precision Garage Door Service, a multi-branch garage door sales, installation and service company. The role covers invoicing, cash application, collections and A/R reporting across all branches. Responsibilities Commercial and residential receivables behave very differently. Commercial work involves builders, general contractors and property managers on credit terms, with job-based billing, retainage and lien deadlines. Residential work is high-volume and fast-moving: technician-collected payments in the field, card and financing transactions, and same-day invoicing. This person must be fluent in both and keep each one clean without letting the other slip. Commercial A/R • Prepare and issue invoices for commercial jobs, including progress billings, AIA-style pay applications, change orders and retainage. • Set up new commercial accounts: credit applications, credit limits, payment terms, tax exemption certificates and W-9s. • Track preliminary notices, lien deadlines and lien waivers by state; escalate at-risk balances before lien rights expire. • Submit invoices through customer portals (builder, GC and property management systems) and resolve rejections quickly. • Reconcile job billing to contracts, purchase orders and completed work with project managers and the commercial sales team. • Run collections on commercial accounts: statements, calls, payment plans and credit-hold recommendations. Residential A/R • Review and post daily residential invoices from the field service system, and confirm every completed job is invoiced. • Reconcile technician-collected payments (card, check, cash) and consumer financing fundings to the bank and merchant statements each day. • Follow up on unpaid residential balances, declined cards, returned checks and open financing approvals. • Process refunds, chargebacks and warranty or goodwill credits with proper approval and documentation. • Work with dispatch, customer service and branch managers to resolve billing disputes at first contact. Cash Application, Close and Reporting • Apply all incoming payments (ACH, check, lockbox, card, financing) accurately and on the day received; clear unapplied cash and credits. • Prepare the weekly A/R aging by segment and branch, with collection notes and a past-due action list. • Own A/R month-end close: subledger-to-GL reconciliation, bad debt reserve analysis, write-off recommendations, deferred revenue and customer deposit reconciliations. • Support sales tax accuracy on invoices across jurisdictions, and maintain exemption records. • Provide audit and lender support: aging detail, confirmations and documentation requests. • Document A/R procedures and recommend process and system improvements; help train branch staff on billing and payment handling. Qualifications: • Minimum 7 years of hands-on accounts receivable experience, including full-cycle billing, cash application and collections. • Experience managing both B2B (commercial, on terms) and B2C (residential, point-of-service) receivables, ideally in home services, construction, trades or distribution. • Working knowledge of construction-style billing: progress billing, retainage, change orders, lien notices and waivers. • Solid grasp of GAAP as it applies to A/R, revenue, customer deposits and bad debt reserves; able to reconcile the A/R subledger to the general ledger independently. • Proficiency with QuickBooks and a field service platform (preferably ServiceTitan); advanced Excel (pivot tables, lookups) and experience with AI. • Professional, persistent collections style — comfortable on the phone with a GC's A/P department and with a homeowner in the same hour. • High accuracy, strong follow-through and the ability to handle daily volume across multiple branches without supervision. Preferred Qualifications: • • Associate's or Bachelor's degree in accounting, finance or a related field; equivalent experience considered. • Multi-location or multi-state experience, including sales tax across jurisdictions. • Experience with customer billing portals (e.g., Textura, Procore, Ariba) and consumer financing programs. • Experience in a fast-growing, multi-branch company, with a track record of tightening processes and reducing DSO.

Requirements

Must-haves

Commercial A/R
Prepare and issue invoices for commercial jobs, including progress billings, AIA-style pay applications, change orders and retainage.
Set up new commercial accounts: credit applications, credit limits, payment terms, tax exemption certificates and W-9s.
Track preliminary notices, lien deadlines and lien waivers by state; escalate at-risk balances before lien rights expire.
Submit invoices through customer portals (builder, GC and property management systems) and resolve rejections quickly.
Reconcile job billing to contracts, purchase orders and completed work with project managers and the commercial sales team.
Run collections on commercial accounts: statements, calls, payment plans and credit-hold recommendations.
Residential A/R
Review and post daily residential invoices from the field service system, and confirm every completed job is invoiced.
Reconcile technician-collected payments (card, check, cash) and consumer financing fundings to the bank and merchant statements each day.
Follow up on unpaid residential balances, declined cards, returned checks and open financing approvals.
Process refunds, chargebacks and warranty or goodwill credits with proper approval and documentation.
Work with dispatch, customer service and branch managers to resolve billing disputes at first contact.
Cash Application, Close and Reporting
Apply all incoming payments (ACH, check, lockbox, card, financing) accurately and on the day received; clear unapplied cash and credits.
Prepare the weekly A/R aging by segment and branch, with collection notes and a past-due action list.
Own A/R month-end close: subledger-to-GL reconciliation, bad debt reserve analysis, write-off recommendations, deferred revenue and customer deposit reconciliations.
Support sales tax accuracy on invoices across jurisdictions, and maintain exemption records.
Provide audit and lender support: aging detail, confirmations and documentation requests.
Document A/R procedures and recommend process and system improvements; help train branch staff on billing and payment handling.

Nice-to-haves

Associate's or Bachelor's degree in accounting, finance or a related field; equivalent experience considered.
Multi-location or multi-state experience, including sales tax across jurisdictions.
Experience with customer billing portals (e.g., Textura, Procore, Ariba) and consumer financing programs.
Experience in a fast-growing, multi-branch company, with a track record of tightening processes and reducing DSO.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: gem
Effort: medium

Benefits

Benefits detected in the listing.

Vision