Job description

Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services. • Validate prior requests and approvals for cloud related accounts/tenants/O365 services. • Review workflow diagrams and knowledge base articles to perform verifications. • Collaborating and providing operational support to multiple programs ensuring seamless program execution • Develop and maintain comprehensive program documentation. • Update standard operation procedures and technical training guides documentation as needed. Minimum Qualifications • Bachelor’s degree or 2+ years of professional experience. Specific Skills • 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential) • Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders • An ability to operate autonomously with minimal supervision, attention to detail and organizational skills • Excellent customer service skills and focus • Adaptable to a fast pace environment • Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM EST) • Must work on holidays not recognized by Microsoft Other Job Specific Skills • Demonstrates sound judgment in selecting methods and techniques for obtaining solutions. • Good analytical, and problem-solving skills. • Self-starter and able to follow guidance given for completing assigned projects. • Ability to effectively communicate details of functional knowledge area to clients in a succinct manner. • Good oral and written communication skills. • Experience working with customers, users and project leads in IT business applications and systems. • Experience in supporting individual projects and systems in a designated functional area. • Experience in testing functionality and matching to requirements. • General understanding of business process configuration and process flows. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Requirements

Must-haves

Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services.
Validate prior requests and approvals for cloud related accounts/tenants/O365 services.
Review workflow diagrams and knowledge base articles to perform verifications.
Collaborating and providing operational support to multiple programs ensuring seamless program execution
Develop and maintain comprehensive program documentation.
Update standard operation procedures and technical training guides documentation as needed.
Bachelor’s degree or 2+ years of professional experience.
Specific Skills
2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders
An ability to operate autonomously with minimal supervision, attention to detail and organizational skills
Excellent customer service skills and focus
Adaptable to a fast pace environment
Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM EST)
Must work on holidays not recognized by Microsoft
Other Job Specific Skills
Demonstrates sound judgment in selecting methods and techniques for obtaining solutions.
Good analytical, and problem-solving skills.
Self-starter and able to follow guidance given for completing assigned projects.
Ability to effectively communicate details of functional knowledge area to clients in a succinct manner.
Good oral and written communication skills.
Experience working with customers, users and project leads in IT business applications and systems.
Experience in supporting individual projects and systems in a designated functional area.
Experience in testing functionality and matching to requirements.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: adp-recruiting
Effort: medium

Benefits

Benefits detected in the listing.

Vision