Leucipa Customer Success Manager - Operations
Bakerhughes· enterprise· Oil & Energy· Oct 2, 2026 · 26d ago
Houston, TX
In office
Full-time
Senior
$114K–$181K est.
5+ years exp
Job description
Join our Baker Hughes OFSE Organization
Position Summary
The Leucipa Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business value from their investment in the Leucipa digital production optimization platform. The role acts as the primary post-sales business partner, guiding customers through adoption, value realization, operational maturity, expansion opportunities, and long-term sustainment of Leucipa solutions.
Partner with the best
The Customer Success Manager serves as the bridge between customer stakeholders and Baker Hughes delivery, product, support, and commercial teams, ensuring customer objectives are translated into actionable success plans and delivered through a consistent, scalable customer success framework. This position focuses on driving adoption, reducing customer risk, accelerating time-to-value, and supporting renewal and expansion opportunities.
Key Competencies:
Customer Leadership
Executive stakeholder management
Consultation and influencing skills
Strategic relationship building
Customer advocacy
Business Acumen
Value realization
ROI development
Outcome-based selling
Commercial awareness
Program Management
Risk management
Governance and reporting
Cross-functional leadership
Project coordination
Communication
Executive presentations
Business reviews
Technical-to-business translation
Workshop facilitation
Typical Reporting Relationship
Reports To: Director, Digital Operations
Key Interfaces:
Account Managers
Customer Success Team
Digital Operations & Implementation
Product Management
Artificial Lift Services
Technical Support
Data Science & Engineering Teams
Customer Asset Teams and Executive Sponsors
As a Digital Technology Manager, you will be responsible for:
Customer Value Realization
Developing and managing customer success plans aligned with business objectives.
Defining and tracking customer KPIs, value drivers, and expected outcomes.
Leading value realization reviews and executive business reviews.
Ensuring customers achieve agreed operational, production, efficiency and sustainability targets.
Establishing measurable success criteria and communicate progress to stakeholders.
Customer Adoption & Engagement
Driving adoption of Leucipa workflows, dashboards, AI/ML capabilities, and optimization applications.
Monitoring platform utilization and identifying opportunities to increase engagement.
Coordinating training, enablement, and change management activities.
Promoting best practices and success stories across customer organizations.
Supporting organizational adoption through collaboration with implementation and change management teams.
Customer Relationship Management
Serving as the trusted advisor for customer operational, technical, and business stakeholders.
Developing relationships with asset managers, production engineers, artificial lift teams, digital teams, and executive sponsors.
Conducting regular governance meetings and success reviews.
Proactively identifying risks, issues, and barriers affecting customer outcomes.
Acting as the voice of the customer within Baker Hughes.
Success Program Governance
Executing standardized customer success motions and lifecycle management processes.
Maintaining customer health scores and risk assessments.
Monitoring account health indicators, engagement levels, adoption metrics, and renewal readiness.
Escalating risks and coordinating mitigation plans with internal teams.
Ensuring predictable, repeatable customer success execution.
Cross-Functional Coordination
Partnering with: Sales and Commercial managers
Digital Operations & Implementation teams
Product Management
Beacon & technical support
Production & Intervention technical teams
Data Science and Analytics teams
Coordinating delivery of customer requirements, enhancements, and issue resolution.
Aligning internal teams around customer success objectives.
Growth & Expansion
Identifying opportunities for additional modules, workflows, and digital transformation initiatives.
Supporting commercial teams through value cases and business outcome documentation.
Contributing to renewal planning and customer retention strategies.
Helping expand adoption across assets, fields, and business units.
Fuel your passion
To be successful in this role you will:
Have a bachelor’s degree in engineering, computer science, petroleum engineering, production engineering, data science, business, or related discipline.
Minimum of 5 years of experience in Systems Administration.
Desired Qualifications:
Minimum of 15 years of experience in one or more of the following: Oil & Gas production operations, Artificial Lift Systems, O&G Chemical Management, Production Optimization, Digital Oilfield Solutions, Customer Success or Digital Transformation Programs
Master s degree.
Experience with production optimization workflows
Knowledge of artificial lift technologies (ESP, Gas Lift, PCP, Rod Lift)
Knowledge of chemical management operations
Familiar with production surveillance and well monitoring
Experience in data analytics and AI-driven optimization
Knowledge of SCADA, PI System, AVEVA, Databricks, or equivalent platforms
Knowledge of enterprise SaaS platforms and cloud solutions
Experience in change management and digital adoption programs
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.
Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Digital Technology Senior Manager - Digital Operations
Application prep
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Keywords to mirror
aiml
- Platform
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- Effort
- long
Benefits
Benefits detected in the listing.
401k