Job description

Job Description Manager, Global Product Quality Victaulic World Headquarters – Easton, PA (Onsite Daily, No Remote Option) Full-Time | Global Quality Assurance – Corporate Relocation is offered for this role Reports to: Director, Global Quality Assurance – Corporate Travel: 10–20% domestic and global ABOUT VICTAULIC Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50 locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries. Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world’s most critical and prestigious structures. An Industry Leader With a Heart as Big as Its Ambition and Innovation At Victaulic, we’re committed to constructing a better world for and with our people. Let’s Build a Better World Together. Our commitment to our people is built on four pillars: We build from within. We stand behind our people. We foster an environment for constant learning. We engineer change for a more stable and sustainable world. YOUR IMPACT STARTS HERE We’re looking for a Manager, Global Product Quality to join our Global Quality Assurance team at our World Headquarters. In this role, you’ll lead a global team that manages customer-facing product quality issues, our Product Evaluation Request (PER), Change Control Document (CCD), and Material Test Report (MTR) processes. You’ll serve as the primary quality interface with customers, sales, and engineering, and provide critical support for new product development through beta testing and design reviews. This is an opportunity to shape how Victaulic resolves product quality issues at a global scale while developing a team of quality professionals. WHAT YOU’LL BUILD & OWN Manage and develop a global team of quality professionals, including regular 1:1s, performance reviews, career development planning, and succession planning. Manage the Product Evaluation Request (PER) process end-to-end, including intake, triage, investigation, disposition, and closure of customer-reported product issues. Globally manage the Change Control Document (CCD) process, coordinating with internal and external stakeholders and initiating product/process reviews related to change control activities. Manage the Material Test Report (MTR) process to ensure compliance with material certification requirements and customer specifications. Serve as the primary quality interface with customers, sales teams, and Application Engineering on product quality concerns and resolutions. Lead beta testing activities for new product introductions, serving as a required participant in NPD core teams and validating quality requirements prior to product launch. Develop and implement triage processes to assess business impact of product issues, including traceability analysis to determine the scope of affected installations and inventory. Coordinate containment actions, field alerts, and product holds as necessary based on risk assessment of quality issues. Collaborate with the PER Lab Supervisor to prioritize laboratory testing and analysis activities in support of product evaluations. Coordinate inspection activities and partner with Engineering, Manufacturing, Application Engineering, and Supplier Quality teams to implement corrective and preventive actions that address root causes. Develop and maintain metrics and dashboards to track PER volumes, aging, resolution rates, corrective action effectiveness, and trending quality issues for executive reporting. Actively participate in product design reviews focused on Advanced Quality Planning, Design FMEA (DFMEA), Process FMEA, mistake proofing, and other quality improvement methods. Support PER analyses and reduction initiatives in partnership with manufacturing and supply chain teams. Support root cause analysis investigations for field failures, using appropriate problem-solving methodologies (8D, 5-Why, Fishbone, etc.) to identify and address systemic issues. Perform special projects as assigned by the Director, Product Quality Assurance. WHAT YOU BRING Bachelor’s degree in Engineering required (Mechanical, Materials, or Industrial preferred). 10 years of progressive experience in Quality Assurance, Quality Engineering, or a related field within a manufacturing environment. 5 years of experience managing and developing teams, with demonstrated success in coaching, performance management, and talent development. Experience leading or supporting root cause analysis and corrective action processes (8D, DMAIC, 5-Why, etc.). Strong customer-facing communication skills, with demonstrated experience interfacing with customers on quality matters. Demonstrated ability to present to executive and senior leadership audiences with clarity and confidence. Familiarity with statistical concepts and their application, such as control charts, process capability, and Pareto analysis. Strong strategic thinking and problem-solving abilities with a track record of data-driven decision making. Proficiency with electronic systems and software (MS Word, Excel, Power BI, Minitab). Excellent written and verbal communication skills, with the ability to make independent decisions, prioritize competing demands, and operate with minimal supervision. Ability to travel domestically and internationally as required (estimated 10–20%). Demonstrated ability to operate independently, influence cross-functional stakeholders, and drive organizational outcomes with broad scope and minimal direction. WHAT SETS YOU APART Advanced degree in Engineering or a related field. Knowledge of advanced statistical methods. Experience with ERP/QMS systems. Knowledge of the Victaulic product line. Current or prior ASQ CQE, CQM, or Six Sigma Black Belt certification. WHAT WE OFFER Build A Better Career Competitive compensation with performance-based incentives Career development programs and internal promotion pathways—we build from within Tuition reimbursement and continuous learning opportunities Build A Better Future Comprehensive health, dental, and vision coverage 401(k) retirement savings plan with company match Company-paid short-term disability and life insurance Build A Better You Paid time off and paid holidays Company-paid Employee Assistance Program (EAP) Adoption assistance and an inclusive, team-oriented culture Build A Better World Join a company whose products contribute to a safer, more sustainable built environment every day. IMMIGRATION SPONSORSHIP Victaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future. EQUAL EMPLOYMENT OPPORTUNITY Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process.) VICTAULIC STAFFING PARTNER COMMUNICATION POLICY All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic’s Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process. #LI-JH1 #LI-ONSITE #TOP123

Requirements

Must-haves

Manager, Global Product Quality
Victaulic World Headquarters – Easton, PA (Onsite Daily, No Remote Option)
Full-Time | Global Quality Assurance – Corporate
Relocation is offered for this role
Reports to: Director, Global Quality Assurance – Corporate
Travel: 10–20% domestic and global
Manage and develop a global team of quality professionals, including regular 1:1s, performance reviews, career development planning, and succession planning.
Manage the Product Evaluation Request (PER) process end-to-end, including intake, triage, investigation, disposition, and closure of customer-reported product issues.
Globally manage the Change Control Document (CCD) process, coordinating with internal and external stakeholders and initiating product/process reviews related to change control activities.
Manage the Material Test Report (MTR) process to ensure compliance with material certification requirements and customer specifications.
Serve as the primary quality interface with customers, sales teams, and Application Engineering on product quality concerns and resolutions.
Lead beta testing activities for new product introductions, serving as a required participant in NPD core teams and validating quality requirements prior to product launch.
Develop and implement triage processes to assess business impact of product issues, including traceability analysis to determine the scope of affected installations and inventory.
Coordinate containment actions, field alerts, and product holds as necessary based on risk assessment of quality issues.
Collaborate with the PER Lab Supervisor to prioritize laboratory testing and analysis activities in support of product evaluations.
Coordinate inspection activities and partner with Engineering, Manufacturing, Application Engineering, and Supplier Quality teams to implement corrective and preventive actions that address root causes.
Develop and maintain metrics and dashboards to track PER volumes, aging, resolution rates, corrective action effectiveness, and trending quality issues for executive reporting.
Actively participate in product design reviews focused on Advanced Quality Planning, Design FMEA (DFMEA), Process FMEA, mistake proofing, and other quality improvement methods.
Support PER analyses and reduction initiatives in partnership with manufacturing and supply chain teams.
Support root cause analysis investigations for field failures, using appropriate problem-solving methodologies (8D, 5-Why, Fishbone, etc.) to identify and address systemic issues.
Perform special projects as assigned by the Director, Product Quality Assurance.
10 years of progressive experience in Quality Assurance, Quality Engineering, or a related field within a manufacturing environment.
5 years of experience managing and developing teams, with demonstrated success in coaching, performance management, and talent development.

Nice-to-haves

Bachelor’s degree in Engineering required (Mechanical, Materials, or Industrial preferred).

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off