Job description

Overview MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The mission of the Services Portfolio and Delivery (SP&D) organization is to unify Microsoft's services portfolio, delivery organizations, workforce planning, operations, and skilling into one connected engine that delivers customer outcomes faster, with greater consistency, scale, and operational excellence. Within SP&D, Success Services Delivery (SSD) accelerates customer outcomes by enabling customers to securely adopt, optimize, and innovate with Microsoft technology through scalable delivery excellence, automation, and trusted partner execution. We are looking for a Cloud Solution Architect to join the GSCD team. You are responsible for delivering Success Programs directly to government, sovereign, and regulated customers where delivery requires security clearances, citizenship, residency, FTE-only delivery, or sovereign cloud expertise. GSCD CSAs own both customer delivery execution and territory-level leadership for restricted-demand customers within their assigned regions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technical Delivery & Quality • Partner with Customer Success Unit (CSU) leaders, delivery partners, and global teams to enable Success Program delivery across assigned markets. • Independently lead complex customer engagements, ensuring technical excellence, consistent delivery standards, and effective knowledge transfer. • Serve as a technical authority, providing architectural guidance, best-practice validation, and delivery assurance across Azure, Security, AI, and Modern Work. Program & Project Management • Own the delivery lifecycle, including delivery readiness, kickoff, milestone tracking, deliverable submission, documentation, and closure in alignment with Success Program operating procedures. • Manage concurrent engagements, priorities, dependencies, and capacity in partnership with Resource Coordinators and delivery stakeholders. • Monitor and report delivery health, including delivery capacity, customer satisfaction (CSAT), and implement corrective actions based on identified risks and performance insights. Leadership & People Enablement • Represent restricted Success Program delivery in regional forums, business reviews, and stakeholder discussions while partnering with Customer Success Account Managers (CSAMs), Time Zone (TZ) Leads, and business partners. • Mentor and enable partner, vendor, local, and global CSAs while promoting knowledge sharing, accountability, collaboration, and consistent delivery practices. Innovation & IP Contribution • Partner with Subject Matter Experts (SMEs), Intellectual Property (IP) Leads, and central teams to pilot new Success Program engagements and provide structured feedback that improves delivery content and methodologies. • Apply field insights and best practices to identify automation opportunities, improve processes, and develop reusable practices for the broader delivery community. Qualifications Required/Minimum Qualifications: • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting • OR equivalent experience Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: • The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. • Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. • Citizenship & Citizenship Verification:  This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Preferred Qualifications: • Experience independently leading the full technical engagement lifecycle—from discovery and solution design through delivery, executive readout, documentation, and closure. • Experience delivering in U.S. government, sovereign, defense, or other highly regulated environments; Government Community Cloud (GCC) GCC or Government Community Cloud High (GCC High) experience is strongly preferred. • Proven communication and presentation skills, with the ability to explain complex technical concepts to technical, executive, and non-technical audiences. • Demonstrated stakeholder and relationship-management skills across customers, CSAMs, account teams, delivery partners, and technical SMEs. • Ability to work autonomously, manage competing priorities, identify delivery risks, and engage or escalate to appropriate subject-matter experts. • Experience navigating US Federal customer culture and delivering effectively in restricted, defense, or national-security environments. • 5+ years of experience in cloud engineering, architecture, software/infrastructure engineering, or technical consulting, including 4+ years in customer-facing technical roles. • Broad expertise across Azure and/or Microsoft 365, with demonstrated depth in at least one Microsoft cloud solution area. • Ability to translate ambiguous customer needs and complex technical findings into structured delivery plans and actionable recommendations. • Ability to tailor technical content and delivery approaches to different audiences while managing multiple concurrent customer engagements. • Proven operational discipline, including milestone and dependency tracking, status reporting, documentation, and timely completion of deliverables. • Ability to articulate business and mission value, develop customer-specific use cases, and use successful initial engagements to encourage broader adoption. • Experience coordinating across organizational boundaries, geographic regions, and time zones. • Knowledge of cloud governance, security, identity, compliance, and landing-zone principles; relevant Microsoft certifications are preferred. • Familiarity with Cybersecurity Maturity Model Certification (CMMC) requirements and data-handling considerations for Defense Industrial Base customers. • Ability and willingness to travel to customer locations, including the Washington, D.C. metro area, when required for delivery, secure-facility access, or contractual obligations. Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

Technical Delivery & Quality
Partner with Customer Success Unit (CSU) leaders, delivery partners, and global teams to enable Success Program delivery across assigned markets.
Independently lead complex customer engagements, ensuring technical excellence, consistent delivery standards, and effective knowledge transfer.
Serve as a technical authority, providing architectural guidance, best-practice validation, and delivery assurance across Azure, Security, AI, and Modern Work.
Program & Project Management
Own the delivery lifecycle, including delivery readiness, kickoff, milestone tracking, deliverable submission, documentation, and closure in alignment with Success Program operating procedures.
Manage concurrent engagements, priorities, dependencies, and capacity in partnership with Resource Coordinators and delivery stakeholders.
Monitor and report delivery health, including delivery capacity, customer satisfaction (CSAT), and implement corrective actions based on identified risks and performance insights.
Leadership & People Enablement
Mentor and enable partner, vendor, local, and global CSAs while promoting knowledge sharing, accountability, collaboration, and consistent delivery practices.
Innovation & IP Contribution
Partner with Subject Matter Experts (SMEs), Intellectual Property (IP) Leads, and central teams to pilot new Success Program engagements and provide structured feedback that improves delivery content and methodologies.

Nice-to-haves

Experience independently leading the full technical engagement lifecycle—from discovery and solution design through delivery, executive readout, documentation, and closure.
Experience delivering in U.S. government, sovereign, defense, or other highly regulated environments; Government Community Cloud (GCC) GCC or Government Community Cloud High (GCC High) experience is strongly preferred.
Proven communication and presentation skills, with the ability to explain complex technical concepts to technical, executive, and non-technical audiences.
Demonstrated stakeholder and relationship-management skills across customers, CSAMs, account teams, delivery partners, and technical SMEs.
Ability to work autonomously, manage competing priorities, identify delivery risks, and engage or escalate to appropriate subject-matter experts.
Experience navigating US Federal customer culture and delivering effectively in restricted, defense, or national-security environments.
Broad expertise across Azure and/or Microsoft 365, with demonstrated depth in at least one Microsoft cloud solution area.
Ability to translate ambiguous customer needs and complex technical findings into structured delivery plans and actionable recommendations.
Ability to tailor technical content and delivery approaches to different audiences while managing multiple concurrent customer engagements.
Proven operational discipline, including milestone and dependency tracking, status reporting, documentation, and timely completion of deliverables.
Ability to articulate business and mission value, develop customer-specific use cases, and use successful initial engagements to encourage broader adoption.
Experience coordinating across organizational boundaries, geographic regions, and time zones.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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