Job description

Position Title: REGIONAL DIRECTOR OF OPERATIONS - TEXAS A&M UNIVERSITY SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider . As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job Summary As the Regional Director of Operations (RDO) with SSC, you will provide strategic and operational leadership for facilities services supporting Texas A&M University System regional campuses throughout Texas. This highly visible role is responsible for delivering safe, reliable, and high-quality facilities operations while strengthening client partnerships and driving consistent performance across a complex, multi-site portfolio. The RDO serves as a senior partner to university stakeholders and SSC leadership, translating client priorities into operational strategies that support the campus experience and long-term success of the partnership. This leader has accountability for financial performance, service delivery, talent development, and continuous improvement while leading and developing a team of facilities leaders across the portfolio. Essential Duties & Responsibilities • Provide strategic and operational leadership across a multi-campus facilities portfolio, ensuring consistent delivery of safe, reliable, and high-quality services. • Build trusted relationships with campus stakeholders and serve as a senior point of contact for operational performance, service strategy, escalations, and evolving campus needs. • Lead, coach, and develop site and regional leaders, establishing clear expectations and building a strong pipeline of facilities management talent. • Drive operational excellence through performance metrics, service standards, preventive maintenance strategies, quality assurance, and continuous improvement. • Own regional financial performance, including P&L management, budgeting, forecasting, labor and expense management, and identification of opportunities to improve efficiency and value. • Ensure successful execution of contractual requirements, scopes of work, KPIs, SLAs, and client commitments across assigned locations. • Partner across SSC and Compass support functions to align resources, implement strategic initiatives, and solve complex operational challenges. • Support account retention, expansion, and business growth by identifying opportunities to enhance services and deliver additional value to the client. • Champion a strong culture of safety, compliance, accountability, and operational readiness across all facilities operations. • Maintain a visible presence throughout the portfolio, traveling regularly between College Station and network campuses to engage teams, assess performance, and strengthen client relationships. Preferred Qualifications • Bachelor’s degree in Facilities Management, Engineering, Business, Operations, or related field preferred; equivalent combination of education and relevant experience considered. • 8+ years of progressive facilities management or operations leadership experience, including responsibility for complex, multi-site or multi-campus environments. • Demonstrated experience leading facilities operations such as building maintenance, engineering, custodial/environmental services, grounds, utilities, or related support services. • Proven success leading and developing manager- and director-level teams across geographically dispersed operations. • Strong financial and business acumen with experience managing P&Ls, budgets, forecasts, contracts, and operational performance. • Demonstrated ability to build trusted client relationships, navigate complex stakeholder environments, and translate client priorities into executable operational strategies. • Experience managing contractual performance, KPIs/SLAs, compliance requirements, and continuous improvement initiatives. • Higher education, large campus, institutional, or similarly complex facilities environment experience strongly preferred. • Strong executive communication, analytical, organizational, and problem-solving skills. • Ability to travel regularly throughout Texas to support assigned campuses. Apply to SSC today! SSC is a member of Compass Group USA. Click here to Learn More about the Compass Story Associates at SSC are offered many fantastic benefits. • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Paid Time Off • Holiday Time Off (varies by site/state) • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) • Applications are accepted on an ongoing basis • Paid Parental Leave • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. compass-usa.com Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: info.flclearinghouse.com Applications are accepted on an ongoing basis. SSC maintains a drug-free workplace.

Requirements

Must-haves

Position Title: REGIONAL DIRECTOR OF OPERATIONS - TEXAS A&M UNIVERSITY
Essential Duties & Responsibilities
Provide strategic and operational leadership across a multi-campus facilities portfolio, ensuring consistent delivery of safe, reliable, and high-quality services.
Build trusted relationships with campus stakeholders and serve as a senior point of contact for operational performance, service strategy, escalations, and evolving campus needs.
Lead, coach, and develop site and regional leaders, establishing clear expectations and building a strong pipeline of facilities management talent.
Drive operational excellence through performance metrics, service standards, preventive maintenance strategies, quality assurance, and continuous improvement.
Own regional financial performance, including P&L management, budgeting, forecasting, labor and expense management, and identification of opportunities to improve efficiency and value.
Ensure successful execution of contractual requirements, scopes of work, KPIs, SLAs, and client commitments across assigned locations.
Partner across SSC and Compass support functions to align resources, implement strategic initiatives, and solve complex operational challenges.
Support account retention, expansion, and business growth by identifying opportunities to enhance services and deliver additional value to the client.
Champion a strong culture of safety, compliance, accountability, and operational readiness across all facilities operations.
Maintain a visible presence throughout the portfolio, traveling regularly between College Station and network campuses to engage teams, assess performance, and strengthen client relationships.

Nice-to-haves

Bachelor’s degree in Facilities Management, Engineering, Business, Operations, or related field preferred; equivalent combination of education and relevant experience considered.
Demonstrated experience leading facilities operations such as building maintenance, engineering, custodial/environmental services, grounds, utilities, or related support services.
Proven success leading and developing manager- and director-level teams across geographically dispersed operations.
Strong financial and business acumen with experience managing P&Ls, budgets, forecasts, contracts, and operational performance.
Demonstrated ability to build trusted client relationships, navigate complex stakeholder environments, and translate client priorities into executable operational strategies.
Experience managing contractual performance, KPIs/SLAs, compliance requirements, and continuous improvement initiatives.
Higher education, large campus, institutional, or similarly complex facilities environment experience strongly preferred.
Strong executive communication, analytical, organizational, and problem-solving skills.
Ability to travel regularly throughout Texas to support assigned campuses.
Apply to SSC today!
SSC is a member of Compass Group USA.
Click here to Learn More about the Compass Story

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Benefits

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Dental

Vision

Paid Time Off

Parental Leave

Wellness