Job description

At Siemens, we help organizations transform maintenance and operations through connected insights, AI-powered technology, and intelligent asset management solutions. Our software enables customers to manage the full lifecycle of assets, facilities, and infrastructure while improving efficiency, reducing risk, and optimizing long-term investments. By connecting data, people, and processes, we empower organizations to make smarter decisions, maximize asset performance, and achieve more resilient operations. Description: We are seeking a proactive, customer-focused, and results-driven Client Success Manager (CSM) to manage a portfolio of Mid-Market accounts, typically ranging from $30K-$70K in Annual Recurring Revenue (ARR). In this role, you will serve as a trusted advisor, guiding customers to achieve their desired business outcomes, maximize the value of their investment, and build long-term partnerships. As a key contributor to our growth strategy, you will help develop Mid-Market customers into future Enterprise and Strategic accounts through proactive engagement, value realization, and strategic account planning. This position requires a unique blend of customer success expertise, commercial acumen, and revenue accountability, including driving renewals, identifying growth opportunities, managing forecasts, and owning a revenue target while ensuring alignment between customer goals and business objectives. This U.S.-based role is ideally located in Raleigh, NC; however, we encourage applications from qualified remote candidates across the U.S. Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future for employment in the United States. You’ll make an impact by: • Manage a portfolio of MM accounts post-onboarding, ensuring high levels of customer satisfaction and retention. • Manage client renewal process for forecasting and securing revenue. • Drive adoption and engagement through proactive outreach and success planning. • Identify opportunities for upsell, cross-sell, and expansion in collaboration with Sales. • Monitor account health and usage metrics to identify risks and opportunities. • Conduct regular check-ins, Account Reviews/Business reviews, and keep up to date success plans to ensure alignment with customer goals. • Serve as the voice of the customer internally, advocating for their needs and feedback. • Collaborate with internal teams to resolve issues and deliver a seamless customer experience. • Support the development of MM accounts into Enterprise-level relationships through strategic engagement and value delivery. This is how you'll win us over: • BA/BS degree OR 5+ years of Client Success experience in lieu of degree. • 2+ years of experience in Customer Success, Account Management, or related roles. • Proven success managing MM/SMB accounts with ARR > $30K in a SaaS or technology environment. • Familiarity with SaaS operations, including subscription models and customer lifecycle management. • Experience using Salesforce, Microsoft Office, and BI tools. • Strong commitment to metrics and data-driven decision-making. • Demonstrated experience owning a revenue target, managing a forecast, and contributing to account growth. • Excellent communication and collaboration skills to maintain strong client relationships. • Clear and concise verbal and written communication; effective with live and virtual presentations. • Strong organizational, time management, and project management skills. • Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed. • Proven ability to manage multiple priorities and thrive in a fast-paced environment. • Experience working with clients in one or more of the following verticals: Energy, Manufacturing, Education, Government, and Healthcare. You'll Thrive Even More If You Also Bring • Bachelor’s degree. • Experience with ChurnZero, Gainsight, or similar Customer Success platforms. • Background in CMMS (Computerized Maintenance Management Systems). • Demonstrated ability to grow accounts and transition customers into higher-value tiers. At Siemens, you'll have the opportunity to grow your career while helping organizations operate smarter, safer, and more sustainably. We foster a culture of innovation, collaboration, and continuous learning, where employees are empowered to make a difference every day. If you're excited about solving real-world challenges and shaping the future of asset management, we encourage you to apply. Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us. Siemens maintains a Drug Free workplace in accordance with applicable law. #LI-AR1 #AMS You’ll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: benefitsquickstart.com The pay range for this position is $63,393 - $108,674 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. Application Deadline This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here . Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Requirements

Must-haves

We are seeking a proactive, customer-focused, and results-driven Client Success Manager (CSM) to manage a portfolio of Mid-Market accounts, typically ranging from $30K-$70K in Annual Recurring Revenue (ARR).
This U.S.-based role is ideally located in Raleigh, NC; however, we encourage applications from qualified remote candidates across the U.S.
Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future for employment in the United States.
Manage a portfolio of MM accounts post-onboarding, ensuring high levels of customer satisfaction and retention.
Manage client renewal process for forecasting and securing revenue.
Drive adoption and engagement through proactive outreach and success planning.
Identify opportunities for upsell, cross-sell, and expansion in collaboration with Sales.
Monitor account health and usage metrics to identify risks and opportunities.
Conduct regular check-ins, Account Reviews/Business reviews, and keep up to date success plans to ensure alignment with customer goals.
Serve as the voice of the customer internally, advocating for their needs and feedback.
Collaborate with internal teams to resolve issues and deliver a seamless customer experience.
Support the development of MM accounts into Enterprise-level relationships through strategic engagement and value delivery.
BA/BS degree OR 5+ years of Client Success experience in lieu of degree.
2+ years of experience in Customer Success, Account Management, or related roles.
Proven success managing MM/SMB accounts with ARR > $30K in a SaaS or technology environment.
Familiarity with SaaS operations, including subscription models and customer lifecycle management.
Experience using Salesforce, Microsoft Office, and BI tools.
Strong commitment to metrics and data-driven decision-making.
Demonstrated experience owning a revenue target, managing a forecast, and contributing to account growth.
Excellent communication and collaboration skills to maintain strong client relationships.
Clear and concise verbal and written communication; effective with live and virtual presentations.
Strong organizational, time management, and project management skills.
Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed.
Proven ability to manage multiple priorities and thrive in a fast-paced environment.

Nice-to-haves

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Platform: avature
Effort: medium

Benefits

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