Job description

ServiceNow Lead Developer Location: Remote Experience: 8+ years Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Job Summary We are seeking an experienced ServiceNow Lead Developer to lead the design, development, integration, and enhancement of enterprise ServiceNow solutions. The ideal candidate will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions across ServiceNow modules while ensuring alignment with business and IT objectives. Key Responsibilities • Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning. • Design and develop solutions leveraging ServiceNow platform capabilities, including ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD. • Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows. • Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers. • Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment. • Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions. • Support platform upgrades, release management activities, and Automated Test Framework (ATF) implementation. • Provide technical mentoring and guidance to developers, administrators, and support teams. • Troubleshoot and resolve complex production issues and performance bottlenecks. • Ensure adherence to ServiceNow development standards and best practices. Required Qualifications • 6+ years of hands-on ServiceNow development and administration experience. • 2+ years of experience leading ServiceNow development teams or projects. • Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub. • Proven experience with ITSM, CMDB, and CSDM. • Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps. • Experience designing and implementing REST/SOAP integrations and MID Server configurations. • Strong understanding of Agile/Scrum methodologies and ITIL processes. • Experience with ServiceNow upgrades, release management, and governance. Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • Certified Implementation Specialist (CIS) – ITSM, CMDB, Discovery, or HAM • ITIL v4 Foundation Applications will be accepted until 10/15/2026 The annual salary for this position is between $75,000- $115,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contribution · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #IND123 About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

Requirements

Must-haves

ServiceNow Lead Developer
Location: Remote
Experience: 8+ years
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
Design and develop solutions leveraging ServiceNow platform capabilities, including ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions.
Support platform upgrades, release management activities, and Automated Test Framework (ATF) implementation.
Provide technical mentoring and guidance to developers, administrators, and support teams.
Troubleshoot and resolve complex production issues and performance bottlenecks.
Ensure adherence to ServiceNow development standards and best practices.
6+ years of hands-on ServiceNow development and administration experience.
2+ years of experience leading ServiceNow development teams or projects.
Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
Proven experience with ITSM, CMDB, and CSDM.
Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
Experience designing and implementing REST/SOAP integrations and MID Server configurations.
Strong understanding of Agile/Scrum methodologies and ITIL processes.
Experience with ServiceNow upgrades, release management, and governance.
ServiceNow Certified System Administrator (CSA)

Nice-to-haves

Preferred Certifications

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Keywords to mirror

restjavascriptapiagilescrumai

Platform: cognizant
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave