Job Title: Meetings and Events Client Operations Manager
Brand: Emota
Location: USA: Philadelphia or remote US
Reporting to: Director of Meetings and Events
Direct report(s): None
A bit about the role …
You will support the Director of Meetings and Events with process to ensure adherence to client and internal processes and quality of delivery.
We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, 401k and many other benefits.
What will you be doing …
Project and Operational Support:
Updating and maintenance of client standard operating procedures to support the team with quality and understanding of client requirements
Support the Director of Events and Project Directors to ensure team's adherence to all client and internal policies, including compliance, financial and auditing
Identify any delivery issues and training needs
Support with health care practitioners compliance reporting
Work with the Operations Manager to review team resourcing needs
Open to travel to 1-2 main events per year within the US to stay close to project work, team delivery and better understand client needs
Financial Management:
Support the Director of Events and Project Directors with the review of project budgets and final reconciliations and update financial systems to ensure accuracy
Support with cost savings reporting, per client processes
Assistance in maintaining Procim/Tact Plan and Cvent platforms
Assistance in managing invoicing and client deadlines
Oversee the financial tracking of all events and conduct regular 'health checks' to ensure positive cash flow through the bi-weekly reports
Ensure compliance with company and client invoicing processes and aged debt
Play an active role in the maintenance of Procim within the account and how it works alongside client specific requirements
Support in HubSpot
Client Operations:
Become a subject matter expert on client platforms and processes
Support Director of Events in provision of metrics for clients to demonstrate compliance with master service agreement requirements and for business reviews
Support the Director of Events with gathering of data for request for proposals
Comply with all company and client procedures, including those relating to Health & Safety
Staff Development and Management:
Support the onboarding of new hires into the team
Support the Director of Events and Project Directors in the identification of training needs for the team and maintain team training records
General:
Understand, apply and promote our mission, vision and values
To shape and prioritize own workload to meet goals and deadlines
Be an ambassador for the agency
Work with other departments – e.g., IT, Finance and People Services
Apply and share a full knowledge of our range of services
To keep up to date with trends in your client industry sector and the meetings and events industry, by reading trade journals and attending relevant forum
Autonomous in your daily role
Attendance and contribution at team and company meetings
To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach
What do you need to have …
Organizer with 6+ years' corporate meetings and events experience
Experience managing event budgets from initial budget, through revisions and reconciliation
Financial management skills
Client liaison skills
Motivator and professional team member
Positive and authentic
A focus on accuracy, detail, consistency and dedicated to customer service
Intermediate level Excel (can maintain complex spreadsheets)
A bit about us ….
Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences.
Part of Inizio Engage XD, we are an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioral science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.