Job description

Summary Junior Help Desk Technician West Point, NY - Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment. The Junior Help Desk Technician will provide expert advice and support services in IT at The United States Military Academy (USMA) at West Point. The Junior Help Desk Technician is responsible for answering queries and addressing system and user issues in a timely and professional manner. Responsibilities • Create help desk tickets indicating the service requiring support • Attempt to resolve tickets • Escalate tickets in some cases • Receive customer help desk phone calls and service requests for support • Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets • Other duties as assigned Qualifications • High school diploma required • 1+ years of relevant experience • U.S. Citizenship required • Background check required Knowledge, Skills and Abilities: • Ability to work independently and yet be effective within a team setting • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others • Excellent Microsoft Office skills (Word, Excel, and other applications) • Excellent M365 skills • Ability to train end users on frequently asked technical issues • Ability to provide technical assistance and support over the phone • Good phone skills, professional demeanor, and previous customer service experience strongly desired • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it How you’ll grow   At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.    We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.    Benefits   At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  Learn more about what working at Chenega MIOS can mean for you.    Chenega MIOS’s culture   Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.    Corporate citizenship   Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Chenega’s impact on the world.  Chenega MIOS News- chenegamios.com     Tips from your Talent Acquisition Team   We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  Chenega MIOS web site - www.chenegamios.com   Glassdoor - glassdoor.com   LinkedIn - linkedin.com   Facebook - facebook.com #Chenega Systems, LLC Teleworking Permitted? Yes Teleworking Details Remote Estimated Salary/Wage USD $23.18/Hr. Up to USD $27.35/Hr.

Requirements

Must-haves

Junior Help Desk Technician
West Point, NY - Remote
Create help desk tickets indicating the service requiring support
Attempt to resolve tickets
Escalate tickets in some cases
Receive customer help desk phone calls and service requests for support
Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets
Other duties as assigned
High school diploma required
1+ years of relevant experience
U.S. Citizenship required
Background check required
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent Microsoft Office skills (Word, Excel, and other applications)
Excellent M365 skills
Ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone
Good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
How you’ll grow

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: jibe
Effort: medium

Benefits

Benefits detected in the listing.

Professional Development