Job description

Build the networks that keep businesses connected. Support customers. Solve technology challenges. Travel, grow, and make an impact every day. At OneCloud, we deliver innovative telecommunications and technology infrastructure solutions to businesses across the region. We are seeking a skilled and motivated Telecommunications & Technology Infrastructure Field Technician to join our growing Field Support Team. This exciting role combines hands-on indoor and outdoor infrastructure work with remote customer support, offering a unique opportunity to work with cutting-edge voice, data, and network technologies. As a Telecommunications & Technology Infrastructure Field Technician, you will be responsible for the installation, maintenance, troubleshooting, and support of telecommunications and network infrastructure solutions. If you enjoy working both in the field and in a technical support environment, thrive on solving problems, and take pride in delivering exceptional customer service, we'd love to hear from you. Duties/Responsibilities • Install voice, data, CATV, and paging cabling • Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals • Pre-build, configure, and test phone systems and SIP equipment prior to installation • Provide on-site and remote maintenance support for all installed products and cabling • Provide on-site assistance to customer's networking team for various troubles and equipment upgrades • Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary • Install cable pathway systems, fire-stop systems, and various cables including twisted pair, fiber optic, coax, and other low voltage cables (cable trays, cable racks, J-hooks or D-rings) • Install, terminate, test, label and document structured cabling system and all types of fiber optic horizontal & backbone cables • Dress and route cable into telecommunications closets, modular furniture and other work area outlets • Build out telecommunications and equipment rooms • Function in a hybrid role providing both field and remote support for all services • Travel locally and out-of-state (currently servicing Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida) • Perform other related duties as assigned Requirements Required Skills/Abilities • Strong analytical and problem-solving skills • Ability to master new skills quickly and efficiently • Ability to perform comfortably in a fast-paced, deadline-oriented work environment • Strong communications skills (email, phone, in-person) • Voice and data cabling experience • Telecom and paging installation and troubleshooting experience • Customer service experience • VoIP or networking experience • Ability to read and interpret blueprints and know basic industry codes for network cabling • Ability to use hand tools, power tools, and other diagnostic equipment • Detail-oriented and organized • Ability to follow complex directions Education and Experience • Associate degree or certification in a technology services/technical discipline, or equivalent work experience • Minimum 2+ years' experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Cat3, Cat5, Cat5e, Cat6, Cat6A, and Fiber Optic structured cable distribution systems • Experience installing, terminating & testing low voltage cables & fiber optical cables to include twisted pair cable, coax, single mode & multi-mode fiber optical cables • Manufacturer specific experience and/or certifications preferred (BICSI, Panduit, Commscope, Hubbell, Corning, Leviton, AV, etc.) • Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems #ZR #LI-1CLOUD

Requirements

Must-haves

Build the networks that keep businesses connected. Support customers. Solve technology challenges. Travel, grow, and make an impact every day.
Duties/Responsibilities
Install voice, data, CATV, and paging cabling
Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals
Pre-build, configure, and test phone systems and SIP equipment prior to installation
Provide on-site and remote maintenance support for all installed products and cabling
Provide on-site assistance to customer's networking team for various troubles and equipment upgrades
Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
Install cable pathway systems, fire-stop systems, and various cables including twisted pair, fiber optic, coax, and other low voltage cables (cable trays, cable racks, J-hooks or D-rings)
Install, terminate, test, label and document structured cabling system and all types of fiber optic horizontal & backbone cables
Dress and route cable into telecommunications closets, modular furniture and other work area outlets
Build out telecommunications and equipment rooms
Function in a hybrid role providing both field and remote support for all services
Travel locally and out-of-state (currently servicing Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida)
Perform other related duties as assigned
Required Skills/Abilities
Strong analytical and problem-solving skills
Ability to master new skills quickly and efficiently
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Strong communications skills (email, phone, in-person)
Voice and data cabling experience
Telecom and paging installation and troubleshooting experience
Customer service experience

Nice-to-haves

Manufacturer specific experience and/or certifications preferred (BICSI, Panduit, Commscope, Hubbell, Corning, Leviton, AV, etc.)

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paylocity
Effort: medium