Job description

The Vice President – Far East Marketing will be responsible for player development - continuous acquisition of new players to grow property player base and increase casino revenues along with assuring retention and repeat business through all communication channels to include telemarketing and travel, specific to Far East international business. The Vice President – Far East Marketing will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. Job Responsibilities • Develop one-on-one relationships with high-ends casino guests and provide exceptional service to cultivate and build/maintain player relationships. • Actively work player database and network to drive business for the Far East segment • Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams. • Host guests on the Casino/Hotel floor • Provide immediate response to guest requests to include email, phone, and text message. • Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate. • Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card. • Strategically plan in-market events and trips to drive business in key Far East markets • Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems. • Use sound judgment and make decisions in accordance with established comp and expense guidelines. • Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals. • Handle confidential files, materials, correspondence, and related documents. • Support player development and casino events. • Review and process expense reports • Perform other related duties as required. Competencies • Outstanding customer service and communication skills. • Ability to think independently in making real-time decisions to maximize guest service experience. • Highly organized, self-motivated and detail oriented. • Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions. • Effective time management skills and ability to perform multiple tasks simultaneously. • Intermediate to advanced proficiency in Microsoft 365 Suite, specifically Teams, Outlook, Word, and Excel. • Must always present a well-groomed, professional appearance. Supervisory Responsibility • This position has no supervisory responsibilities. Work Environment • This job operates in a fast-paced office, casino, and sales environment. Position Type/Expected Work Hours • This is a full-time position. Must be flexible regarding schedule with the ability to work varied days and times, including weekends, nights, and holidays. Qualifications • High school diploma. • Additional education or related sales and marketing training preferred. • Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment. Language Skills • Fluency in Chinese ( Mandarin and/or Cantonese is preferred) and English required. Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents. Ability to respond to common inquiries from other employees or guests. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Age, Certifications and Work Cards • 21 years of age or above. • A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position. Other Duties This job description is not designed to contain an all-inclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice. Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Requirements

Must-haves

Develop one-on-one relationships with high-ends casino guests and provide exceptional service to cultivate and build/maintain player relationships.
Actively work player database and network to drive business for the Far East segment
Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams.
Host guests on the Casino/Hotel floor
Provide immediate response to guest requests to include email, phone, and text message.
Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card.
Strategically plan in-market events and trips to drive business in key Far East markets
Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems.
Use sound judgment and make decisions in accordance with established comp and expense guidelines.
Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals.
Handle confidential files, materials, correspondence, and related documents.
Support player development and casino events.
Review and process expense reports
Perform other related duties as required.
Competencies
Outstanding customer service and communication skills.
Ability to think independently in making real-time decisions to maximize guest service experience.
Highly organized, self-motivated and detail oriented.
Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
Effective time management skills and ability to perform multiple tasks simultaneously.
Intermediate to advanced proficiency in Microsoft 365 Suite, specifically Teams, Outlook, Word, and Excel.
Must always present a well-groomed, professional appearance.

Nice-to-haves

Additional education or related sales and marketing training preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

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