Principal Product Manager/Head of Product

• The Unique Challenge: Fast Internal Build Cycles, Deliberate Customer Releases
• Core Mission
• Own and evolve the product vision: where the product is going and why.
• Define and maintain a strategy that connects customer problems to business outcomes — revenue, retention, expansion, risk reduction, and time-to-value.
• Translate strategy into outcome-based roadmaps and priorities, not feature lists.
• Establish product principles and decision filters to maintain focus in a dynamic environment.
• Drive roadmap clarity across engineering, sales, marketing, support, and leadership.
• Actively identify and communicate what not to build — maintain a clear view of market antipatterns and short-lived trends.
• Spend significant time with customers and prospects through interviews, workflow observation, and feedback loops.
• Build strong working relationships with commercial users and the Fed Team to understand workflows, constraints, and high-value use cases.
• Identify, size, and prioritize problems worth solving using qualitative and quantitative evidence.
• Run discovery practices such as prototypes, usability tests, concierge validation, and solution testing before committing major engineering effort.
• Maintain a living, ranked problem backlog and defend priorities with evidence.
• Work as a true partner to engineering leadership, co-owning outcomes rather than handing off requirements.
• Create clarity on the problem, the customer, and the desired outcome — while engineering owns implementation details and technical design.
• Frame problems at the right altitude for an AI-native engineering team: specific enough to guide action, not so prescriptive that it blocks better solutions.
• Lead problem framing, discovery readouts, solution discussions, and launch readiness conversations.
• Be accountable for product clarity, user usefulness, and experience quality — without acting as the sole designer of record.
• Use lightweight prototypes, workflow sketches, and AI-assisted mockups to test ideas, accelerate discovery, and communicate intent.
• Partner with engineering and design support to refine workflows, edge cases, error handling, and interaction patterns.
• Build trusted relationships with commercial customers and the Fed Team to understand workflows, constraints, and mission-critical use cases.
• Translate Federal-adjacent needs — security, auditability, permissions, deployment models, procurement realities — into product priorities without letting any one category dominate the roadmap.
• Manage commitments carefully and create alignment with Sales, Marketing, Partnerships, and Fed stakeholders on what is committed, exploratory, or deferred.
• Own the release-planning rhythm from a product perspective, ensuring each release is a coherent bundle of customer value.

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