Job description

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH! MANTECH is seeking a motivated, career and customer-oriented Cloud Support Administrator to join our team in Laurel, MD. The Cloud Support Administrator will support hybrid cloud infrastructure operations, incident response and customer service related to AWS. You will help troubleshoot complex issues across Linux and Windows environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support. Responsibilities Included but are not limited to: • Provide tier1/2 technical support for internal teams, resolving issues related to routing, security protocols, access control, transit gateway configurations, and more • Provision and support of customers’ workload AWS accounts, enabling continued operation of critical analytical systems. • Aid users in accessing and utilizing cloud-based resources. • Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams. • Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases. • Provide support for the escalation and communication of status to agency management and internal customers Familiarity with Reserve Instance, Cost Saving Plans • Diagnose, resolve, and track complex support cases through ServiceNow, phone, and email channels • Provide Tier 1(Help Desk) problem identification, diagnosis, resolution of problems in windows and/or Linux • May require rotational on call support 24/7/365 Minimum Qualifications: • Bachelor’s degree in a technical discipline from an accredited college or university with 0 years of experience OR 5 years of additional experience may be substituted for a bachelor’s degree. • Must possess one active entry level cloud certification (i.e. Azure, AWS, Openstack) or acquire before start date • Security + Certification Clearance Requirements: • Must have a current/active TS/SCI w/ Polygraph. Physical Requirements: • The candidate must be able to move, carry and deliver workstations from inside the office to customer’s desk. • The person in this position must be able to remain in a stationary position 50% of the time. The projected compensation range for this position is $66,000.00-$109,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

Requirements

Must-haves

MANTECH is seeking a motivated, career and customer-oriented Cloud Support Administrator to join our team in Laurel, MD.
Responsibilities Included but are not limited to:
Provide tier1/2 technical support for internal teams, resolving issues related to routing, security protocols, access control, transit gateway configurations, and more
Provision and support of customers’ workload AWS accounts, enabling continued operation of critical analytical systems.
Aid users in accessing and utilizing cloud-based resources.
Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams.
Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
Provide support for the escalation and communication of status to agency management and internal customers Familiarity with Reserve Instance, Cost Saving Plans
Diagnose, resolve, and track complex support cases through ServiceNow, phone, and email channels
Provide Tier 1(Help Desk) problem identification, diagnosis, resolution of problems in windows and/or Linux
May require rotational on call support 24/7/365
Bachelor’s degree in a technical discipline from an accredited college or university with 0 years of experience OR 5 years of additional experience may be substituted for a bachelor’s degree.
Must possess one active entry level cloud certification (i.e. Azure, AWS, Openstack) or acquire before start date
Security + Certification
Must have a current/active TS/SCI w/ Polygraph.
The candidate must be able to move, carry and deliver workstations from inside the office to customer’s desk.
The person in this position must be able to remain in a stationary position 50% of the time.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

awsazure

Platform: avature
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Vision

Paid Time Off

Wellness